Suddenly sales showing on paypal but not on zencart?

**Mongo** · 14 Oct 2009, 10:05 PM

Help!!! i have a client that suddenly is not showing new sales on the admin page of zencart ... the payment process thru paypal is working but it shows no evidence of it on zen cart ... any ideas ... we are desperate and losing sales at this moment ... help anyone ... please!!!!!!!!!! Mongo

**count** · 14 Oct 2009, 10:21 PM

It may be an issue with Paypal. Below is the notice on the Paypal developer site.
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(Live Site-945) [2] Update - Instant Payment Notifications(IPN) is encountering errors. - Oct 14
Wednesday, October 14, 2009 10:17 AM
[2] Update: This notification is to inform you that we are still working on resolving the issue. Next update will be when the issue is resolved.

(Sent Oct 14, 8:28 AM PDT by KD)

EVENT DETAILS

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Service: Live Site

During the time listed below you may have or currently are experiencing the following:

Some merchants may be experiencing errors with Instant Payment Notifications (IPNs).

Affected Product(s):

- Order Management (IPN / PDT)

Start Time: Oct 14, 2:30 AM PDT (Oct 14, 10:30 AM BST)

End Time: On-Going

Our technical teams are working diligently to resolve the issue. We will provide updates until the issue is resolved.

We apologize for any impact caused by this incident.

Sincerely,

PayPal Merchant Technical Services

Contacting PayPal

===============

If you have questions, contact PayPal Merchant Technical Services by filing a ticket under contact support (refer to ID: Live Site-945) at https://www.paypal.com/mts/.

UPDATE HISTORY

--------------------

[1] Notification: This notification is to inform you of the following issue with Instant Payment Notifications (IPNs).

(Sent Oct 14, 7:17 AM PDT by KD)

**Mongo** · 17 Oct 2009, 12:03 AM

that was exactly the problem ... i was not aware of the situation until this forum ... i am trying to get paypal to send me the emails as well ... thanks for the help ...