Setting up Website Pro UK - which options?

**MerlinSquare** · 7 Dec 2009, 09:05 PM

Hi, I'm using Zen Cart v1.3.8 and have added the updates in the Payflow Pro URL Change thread.

So far I have managed to get Paypal Express working using the API settings but I'm trying to get Website Pro to work so I can accept cc payments on my site. So far I keep getting error messages.

Could someone point me at instructions for setting this up for a UK based account? Sorry if they are already posted, I just can't seem to find UK specific ones.

I believe I have to set up the Express option to use "Payflow-UK" (Option 2) and then enter the VENDOR/PASSWORD etc details, then install Website Pro and choose "Payflow-UK" (Option 2) in the Paypal Mode section. Is this right?

Any help would be really good, I'm starting to pull my hair out with this - I figure if I can be sure I have the Zen Cart setting correct, then I can chase Paypal if I need to.

**DrByte** · 7 Dec 2009, 10:01 PM

Originally Posted by MerlinSquare

I believe I have to set up the Express option to use "Payflow-UK" (Option 2) and then enter the VENDOR/PASSWORD etc details, then install Website Pro and choose "Payflow-UK" (Option 2) in the Paypal Mode section. Is this right?

Yes, that is correct.

**MerlinSquare** · 7 Dec 2009, 10:48 PM

Thanks for the quick reply, I think I'm being a bit dim about this but PayPal doesn't seem to be able to help much!!

OK, so I've changed the PayPal Express settings to the Payflow-UK values (instead of just PayPal that uses the API settings). What should the PayPal Partner name be?

Now I get the following errors when trying to pay with PayPal - haven't even tries activating the Website Pro bit yet!!

With Partner as PayPalUK, I get "An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. (7) 7 - Field format error: 10731-The field Shipping Address Country is required"

With Partner as PayPal, I get "An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. (26) 26 - Invalid vendor account"

**DrByte** · 7 Dec 2009, 11:11 PM

Originally Posted by MerlinSquare

OK, so I've changed the PayPal Express settings to the Payflow-UK values (instead of just PayPal that uses the API settings). What should the PayPal Partner name be?

The Partner/User/Vendor/Password are whatever was supplied to you by PayPal when you signed up for their services.

Originally Posted by MerlinSquare

With Partner as PayPalUK, I get "An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. (7) 7 - Field format error: 10731-The field Shipping Address Country is required"

Assuming PayPal told you to use "PayPalUK" as the Partner, then that error message suggests that you've not got a valid country selected in Admin->Configuration->My Store, or maybe Admin->Configuration->Shipping/Packaging.

Originally Posted by MerlinSquare

With Partner as PayPal, I get "An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. (26) 26 - Invalid vendor account"

If PayPal told you to use "PayPal" as your Partner setting, then the Error 26 means you've given the wrong Vendor name in your user/vendor/partner/password settings.

PayPal will have to tell you the right user/vendor/partner/password details.

**MerlinSquare** · 7 Dec 2009, 11:41 PM

Thanks again, I'm waiting for a reply from PayPal to confirm the details (someone else set up the account a few years ago so I don't have any of the details!).

I've been into the PayPal Account and to PayPal Manager - it gives the Partner as PayPalUK, but I've checked the Country as set up in both Admin->Configuration->My Store, and Admin->Configuration->Shipping/Packaging and they are both set to United Kingdom.

I've also looked at this error on another thread and added the changes suggested there but still getting an error.

**DrByte** · 7 Dec 2009, 11:54 PM

Have you done both of these?
http://www.zen-cart.com/forum/showpo...6&postcount=62
http://www.zen-cart.com/forum/showpo...4&postcount=48

**MerlinSquare** · 8 Dec 2009, 12:06 AM

Yes, both of those.

I think I'm going to have to wait until I get the info back from PayPal. I have a feeling that the account is a bit old and isn't working properly ;o)

I've reset everything back to the Express API setting for now as I'm going to cal it a night, hopefully I'll have a reply from PayPal by tomorrow.

**MerlinSquare** · 8 Dec 2009, 10:04 PM

I've just been told by PayPal to try Partner as PayPalUK. Have sent them the error message to see what they say. So it looks like I have to work out why I'm getting the (7) error.

**DrByte** · 8 Dec 2009, 10:24 PM

That (7) error is typically fixed by the 2 updates I mentioned above.

If the problem still persists, turn on the debug logging, do a transaction that's triggering the problem, and post the contents of the log files named PayPal_CURL_xxxxxx.log: http://www.zen-cart.com/forum/showthread.php?t=61199

**MerlinSquare** · 8 Dec 2009, 10:32 PM

I've now activated the Website Payment Pro option too. When I try to pay with a credit card I get the following error:

"We were not able to process your order. Please select an alternate payment method, or contact the store owner for assistance. (1000)"