Shipping address lines missing=returned shipments

[d0ugparker]

My fulfillment center claims that due to the way
the address lines are entered into ZenCart and
later printed out on the shipper or invoice, that
some of the address lines are missing on the
shipping label (e.g., the PO BOX is missing) and
orders are getting returned.

How do I display the maximum number of
address lines when getting customer addresses,
and how do I make sure all of the address lines
are being printed out on the shipper label?

Where in ZenCart are the customer address
settings so I can check them?

Thanks

Doug Parker
Orlando FL USA

[DrByte]

Um ... out-of-the-box, all places where address details are displayed always display the complete address.
And the only place to change what components are displayed is in your Admin->Configuration->Customer Details area.

The more important question is ... how are you sending your details to your "fulfillment" center? Maybe you're using a broken addon?
And, have YOU actually verified that they're not getting all the data? Is there *actually* data missing? Is all the address info properly displayed in your Zen Cart admin area, and in the customers' own My Account area?

[d0ugparker]

There is a Customer Line 2, on the
Admin > Config > Customer Data
area, and I have that TRUE. I don't
know if that's the out-of-the-box
configuration or not. I think that
matters if the default is FALSE, then
perhaps the Line 2 printout has not
been adequately tested with a value
of TRUE.

I'm in the process of verifying the
printout of the data that I *think* is
there!

Good thoughts, though. I still have to
check for a PEBCAM error, that's
Problem Exists Between Chair And Mouse.

Doug

[DrByte]

"Address Line 2" is set to True by default. And works correctly out-of-the-box whether set to true or false.

I suspect something's amuck with whatever your "fulfillment center" is using for pulling data.