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  1. #1
    Join Date
    Jul 2009
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    help question Can search for products, but not directly navigate to them

    I very rarely post so if I leave out vital information feel free to pounce me.

    Zencart 1.3.8a
    I've been using EasyPopulate 1.2.5.4 only.

    www.heebeegeebeez.com

    Hosting company lunarpages.com

    I can search out an individual item and put it into the shopping cart using the search box, but if I try to navigate to it through categories and sub categories I only get a blank white page.

    For example, Dakota North Investigations #02 is the item I want. I put Dakota North in the search box, I'm shown a list with the item in it, I select it and all is good in the world.

    However if I were to choose Comics-->DC-->Dakota North Investigations, all I get is a white page.

    What could be causing this?

    Thank you so much in advance for any help!

  2. #2
    Join Date
    Jun 2003
    Posts
    33,825
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    Default Re: Can search for products, but not directly navigate to them

    When clicking the link to your page my virus scanner warns of bad content on your page. Start with cleaning up your pages.

    http://www.zen-cart.com/wiki/index.p...ing_From_Hacks
    Please do not PM for support issues: a private solution doesn't benefit the community.

    Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

  3. #3
    Join Date
    Jul 2009
    Posts
    5
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    Default Re: Can search for products, but not directly navigate to them

    We were hacked a couple of months ago and I thought I had taken care of it - but I'm very inexperienced.

    If I were to just download my db (items, descriptions, etc) and start from scratch would I most likely just be uploading the virus right back in?

  4. #4
    Join Date
    Jul 2005
    Location
    UK and Ireland
    Posts
    249
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    1

    Default Re: Can search for products, but not directly navigate to them

    Quote Originally Posted by razziewillers View Post
    However if I were to choose Comics-->DC-->Dakota North Investigations, all I get is a white page.
    This is usually due to when one of the categories products has a TOO LARGE to load IMAGE. I would suggest turning the categories>products off (green to red) and then individually back on (red to green) one by one. This will help you find the product that is causing the problem.

    Let us know how you get on.
    The JSWeb Team
    ..the only hosting provider that specialises totally in Zen Cart to help you.
    JSWeb | UK / Ireland ZenCart Design and Hosting Specialists

 

 

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