I broke Contact Us

[tony_sar]

Error 500 , Can be caused by either malformed cgi script or invalid directive in an .htaccess file .
also might be of wrong permission on your file or folder.
it may help if you look at you server log files for exact error , or use Debug utility from free add on section to log errors from effected page(s)

[sobebabies]

Tony, thank you for the reply.
Anything wrong with my .htaccess? I don't know what some of this code means. Off to track down this mysterious server log....
Wrong permission on which file or folder?



# -FrontPage-

IndexIgnore .htaccess */.??* *~ *# */HEADER* */README* */_vti* June2005.html

<Limit GET POST>
order deny,allow
deny from all
allow from all
</Limit>
<Limit PUT DELETE>
order deny,allow
deny from all
</Limit>
AuthName www.sobebabies.com
AuthUserFile /var/chroot/home/content/t/e/s/test1/html/_vti_pvt/service.pwd
AuthGroupFile /var/chroot/home/content/t/e/s/test1/html/_vti_pvt/service.grp
Options +FollowSymLinks
RewriteEngine On
RewriteCond %{HTTP_HOST} ^domain\.com$ [NC]
RewriteRule ^(.*)$ http://www.sobebabies.com/$1 [R=301,L]
redirect 301 /index.html http://www.sobebabies.com/shop/
redirect 301 /index.php http://www.sobebabies.com/shop/
ErrorDocument 404 http://www.sobebabies.com/shop/index...page_not_found
ErrorDocument 404 http://www.sobebabies.com /index.php?main_page=page_not_found

[tony_sar]

I don't think there is anything wrong with your .htaccess file . you can access your server log from your server control panel . or you can install debug utility and see if you can log any error that can give us an idea as what has gone wrong with your contact us page.

[sobebabies]

Still trying to track down the server error log (on phone on hold while they look now) but here is the debug error message:

[09-Jan-2010 21:08:27] PHP Warning: main(includes/languages/english.php): failed to open stream: No such file or directory in /home/content/t/e/s/test1/html/Sept09/includes/init_includes/init_templates.php on line 72
[09-Jan-2010 21:08:27] PHP Warning: main(): Failed opening 'includes/languages/english.php' for inclusion (include_path='.:/usr/local/lib/php') in /home/content/t/e/s/test1/html/Sept09/includes/init_includes/init_templates.php on line 72

Not sure which of my myriad of issues that's to do with. Wonder what file I've squashed, can't think while on hold! :)

[sobebabies]

Woo hoo! Weird I was missing a file. This has fixed my other issue but contact is still broken and godaddy support says there is no error file.

[sobebabies]

Does anyone have any insight on this issue? I did something about 2 years ago to break it and always assumed it was one of the add-on modules but now I've done an upgrade and still have the issue so who knows what I might have done to my hosting account. Godaddy was useless. They want me to upgrade. Right.

They said I should use forms instead of the existing code but I'm not really keen to replace zencart code. But this has been a PITA for too long so I might have to. Weirdly, it works fine on my other website and I did a lot of the same things there (but not all).

[sobebabies]

This looks helpful. It is not an .htaccess issue because it still happens if I remove that file entirely, so it's likely permissions anywhere. Can someone please tell me what scripts might be running when I submit the contact us form?