mail sent but never arriving

[tokkie]

Hello,

I'm a bit confused by zencarts email functions. I set up 1 email address in newsletter test group email. Yet when I go and try to send an email i see 'email test group - newsletter only subscribers (2). I send off the email, the system responds by indicating 'Notice: Email sent to: Email Test Group - Newsletter-only subscribers (2)' but nothing arrives. I'm using sendmail....

I then tried to send an email to myself (ie administrator) . Again,
response is ' Notice: Email sent to: Administrator (1)' but nothing arrives.

Any help greatly appreciated

[tokkie]

Just another addition to the above message:

I installed newsletter subscriber mod. If I set my email transport method to PHP this works fine. I test a new newsletter subscriber and the email is sent. However , if I now try and send an email i get

'Email Error: Could not instantiate mail function. Please check Admin->Configuration->Email Options->Email Transport.'

If i set the email transport method to sendmail, i avoid the above error, but the subscription newsletter thing does not work. Why should this be so damn complicated !!!!

[tokkie]

Have my site on siteground (their support is non-existent). Have tried all the email transport methods that zen cart offers. The one that seems to work (ie sends the email is sendmail).

I tried changing my email in admin>tools>admin-settings and then tried sending to this new email using newsletters and product notifications(newsletter). Get this response from the system....

Newsletter and Product Notifications Manager

Please wait .. sending emails ..

Please do not interrupt this process!


Finished sending e-mails!
1 emails processed. (Each checkbox indicates 1 recipient. Hover over the checkbox to see the email address.)

Watch your mail box ([email protected]) for:
a) bounce-back messages
b) email addresses that are no longer good
c) removal requests.
Removals can be processed by editing Customer records in the Admin | Customers menu.

Yet, result is the same as sending the email from tools>send-email.

My setup of smtp in the zen cart has not been done, but this should be irrelevant, considering I'm using sendmail as transport method. So far a 6 hour waste of time. What a pain in the arse

Nothing arrives at recipient....

Title Value Action
E-Mail Transport Method sendmail
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails true
Send E-Mails true
Email Archiving Active? false
E-Mail Friendly-Errors false
Email Address (Displayed to Contact you) [email protected]
Email Address (sent FROM) [email protected]
Emails must send from known domain? Yes
Email Admin Format? HTML
Send Copy of Order Confirmation Emails To [email protected]
Send Copy of Create Account Emails To - Status 0
Send Copy of Create Account Emails To [email protected]
Send Copy of Tell a Friend Emails To - Status 0
Send Copy of Tell a Friend Emails To [email protected]
Send Copy of Customer GV Send Emails To - Status 0
Send Copy of Customer GV Send Emails To [email protected]
Send Copy of Admin GV Mail Emails To - Status 0
Send Copy of Customer Admin GV Mail Emails To [email protected]
Send Copy of Admin Discount Coupon Mail Emails To - Status 0
Send Copy of Customer Admin Discount Coupon Mail Emails To [email protected]
Send Copy of Admin Orders Status Emails To - Status 0
Send Copy of Admin Orders Status Emails To [email protected]
Send Notice of Pending Reviews Emails To - Status 0
Send Notice of Pending Reviews Emails To [email protected]
Set "Contact Us" Email Dropdown List
Allow Guest To Tell A Friend false
Contact Us - Show Store Name and Address 1
Send Low Stock Emails 0
Send Low Stock Emails To [email protected]
Display "Newsletter Unsubscribe" Link? false
Audience-Select Count Display true
SMTP Email Account Mailbox YourEmailAccountNameHere
SMTP Email Account Password ****************
SMTP Email Mail Host mail.tennisjunction.com
SMTP Email Mail Server Port 25
Convert currencies for Text emails £,£:€,€
Send Notice of Newsletter-only Subscriptions To - Status 1
Send Notice of Newsletter-only Subscriptions To [email protected],nva10##########################
Newsletter Test Group Email nva10##########################





If everything looks in the above , could my problem be at siteground ????

[tokkie]

Well finally found the solution to this nightmare.

In admin>config>email options u can use sendmail or sendmail -f for siteground hosted sites. However, I had my 'Email Address (sent FROM)' field set to an email address not set up on siteground yet (site was transferred from another server to siteground). ie [email protected] had to be changed to admin@tennis_junction.com for it to work.

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