Gift Certificate not Crediting

[hspraggins]

Hello,
I didn’t see a fix in the previous posts for this problem:
New customer creates a new account and a $5 gift certificate code is emailed to him; he enters the redemption code during checkout, but the $5 is not credited toward his purchase. How to fix? Please advise. Thank you.
Current Specs:
• PHP Version 5.2.9
• MySQL 5.0.89
• Zen Cart 1.3.0.2, Patch: 1, Database Patch Level: 1.3.0.2 (Given I just took this site over and it's my first ZenCart site, we're hiring someone this weekend to upgrade the site to the current ZenCart version; however, in the meantime, I need a fix to this gift certificate issue.)

[Ajeh]

Entering the code places the amount into their account ...

They have to add it by applying the amount to their order ...

[hspraggins]

Thank you, I should have included in my original post that I did a test purchase and in that applied the amount and it still didn't credit the total.

[Ajeh]

Try it again ...

What happens on a new account that does not follow the email link, is that you enter the code on the checkout_payment page ... if a payment module is selected then it will apply the Gift Certificate to the customer's GV account, but it has NOT applied any of that amount to the Order ...

Unless the customer enters an amount in the
Apply Amount:

input box, nothing is applied to the Order itself, it is just added to the Customer's Gift Certificate balance ...

What is happening is, the
Apply Amount:

input box is not showing as there isn't a balance in the Customer's Account when they get to the checkout_payment ...

Unfortunately, they add the GV code and, having selected a Payment choice, go on to the checkout_confirmation ... and do not have the amount applied to the order ...

One method to help the customer out is to ALWAYS show the
Apply Amount:

input box, regardless of whether or not they have a GV balance ...

In the Gift Certificate order total module
/includes/modules/order_total/ot_gv.php

you could customize this by changing the line:

    $this->checkbox = $this->user_prompt . '<input type="text" size="6" onkeyup="submitFunction()" name="cot_gv" value="' . number_format($_SESSION['cot_gv'], 2) . '" onfocus="if (this.value == \'' . number_format($_SESSION['cot_gv'], 2) . '\') this.value = \'\';" />' . ($this->user_has_gv_account($_SESSION['customer_id']) > 0 ? '<br />' . MODULE_ORDER_TOTAL_GV_USER_BALANCE . $currencies->format($this->user_has_gv_account($_SESSION['customer_id'])) : '');

Currently, that tests is there a GV Balance for the customer, and if there is, the input box is shown ... if there is not a GV Balance then the input box is not shown ...

Change that line so that it always shows ...

Now the customer can enter the GV code and amount to apply to the order ...

[hspraggins]

Thank you!

[notageek]

Hi. I cannot find the "Apply Amount" box. I entered a gift certificate amount in the discount box and was told it was redeemed, but I do not see the funds anywhere.

I will, of course, log out and log back in, to see what happens, but placing myself in the shoes of the customer, I don't want to lose a customer by having this happen.

Basic question: At the moment, there are existing funds in my gift certificate redemption account (notwithstanding that the ones I tried to apply to a purchase as a discount certificate disappeared into redemption-space). Despite funds being there, I cannot locate an "Apply Amount" box.

Second question: I do not know how to change the code Ajeh has identified so that the "Apply Amount" box is always showing.

Third question: I thought I once saw a box for "gift certificate" right above or below the "discount certificate" box. That would be a really clear invitation to apply a gift certificate. However, I do not see such a box now. Is the existence of such a box a figment of my imagination?

Thanks for any responses.

[Ajeh]

Discount Coupons are redeemed in the Redeem Discount Coupon and Gift Certificates are redeemed in the Redeem Gift Certificiate Code ...

Did you have a Discount Coupon to redeem or a Gift Certificate?

How did you receive the Discount Coupon?

How did you receive the Gift Certificate? Did you "buy the gift certificate" or did it get sent from the Admin?