Gift Certificate not Crediting

[notageek]

Well, that link didn't work but here is the Post #180 on page 19 of the thread I was trying to link to:

Re: Gift Certificate Help Please
The Apply Amount: box does not show unless there is a GV balance in the customer's account ...

You could change this by customizing the Gift Certificate module and change:
Code:
function selection_test() {
if ($this->user_has_gv_account($_SESSION['customer_id'])) {
return true;
} else {
return false;
}
}
to read:
Code:
function selection_test() {
if ($this->user_has_gv_account($_SESSION['customer_id'])) {
return true;
} else {
return true;
}
}
This would display the Apply Amount: with or without a current balance so that the customer can enter the GV Redeem Code, the Apply Amount, Select PayPal and click CONTINUE and when you get to the checkout_confirmation you will see the Success Message on the Redeem of the Gift Certificate and the amount entered in the Apply on the Order so that when the customer goes to PayPal the amount has been deducted ...
##############################___
Linda McGrath
If you have to think ... you haven't been zenned ...

[notageek]

Sorry about the double post. It didn't seem to take at first.

I did try the above code, but I do not see an "Apply Amount" option. The funds in the gift certificate account only say they can be sent to someone if I click on the link.

My site is in test mode at http://www.riverfrontsouth.com

Thanks for any help.

[Ajeh]

All I have done is change both to true and both show ...

Make sure when testing that you are logging in and out to test your changes ...

[Ajeh]

NOTE: you may want to view the ot_gv.php on the server and ensure the change is in there for this change:

  function selection_test() {
    if ($this->user_has_gv_account($_SESSION['customer_id'])) {
      return true;
    } else {
      return true;
    }
  }

[notageek]

Where should I expect the "Apply Amount" message to appear? Would it be in the gift certificate box to the side, or the center box? Maybe I am not looking in the right place. I would expect it to be on the same page page where I input my credit card information.

I have re-uploaded the includes/modules/order_total/ot_gv.php after verifying it does have the false changed to true.

[Ajeh]

It should be to the right of the Gift Certificate Redeem box ...

[notageek]

Ajeh,

I previously had gift certificates working and the one I sent from admin plus the ones automatically sent to new test customers are working, and can be redeemed from the email.

I have gift certificates configured to go to the queue, but those do not go into the queue and are automatically released.

I previously could also purchase gift certificates.

However, I may not have tried to purchase one since installing the Numinix Store Credit and Rewards module. That module uses the sort order 840, which is the gift certificate sort order. Numinix states somewhere that this was done purposefully, so I assumed it would not interfere with gift certificates. I guess I haven't tried to purchase a gift certificate as a customer since installing that module, and now am wondering if, in fact, the Store Credit and Rewards module, by using the gift certificate sort order, actually prevents using gift certificates.

Is there another sort order the Gift Certificate could use, if this is truly a conflict?

I just purchased a gift certificate and although it shows as a purchase, there is nothing in the gift certificate queue to release.

Also, I, as the purchaser, did not receive an email notifying me that the funds are available to be redeemed or used via a code, and I received no code. This is different behavior than the gift certificates successfully sent from Admin by hand and automatically to new test customers.

I have double-checked each gift certificate product. I am not using the attributes style of certificate, because I liked to see the actual product at some point which I do not recall specifically at the moment, as that was clearer to me. I have the certificates set up as you have suggested, with the exception that I have named them GIFT005, or GIFT025. I noted somewhere in a thread that a person found his certificate only worked with 5 "x"s (not 4). Should I be entitling them GIFT-00025? Would that make a difference?

[Ajeh]

You cannot have duplicate sort orders on the order total modules or they will delete one or the other duplicates as they are stored to an array ...

Change one to 845 ...

[notageek]

Ajeh,

In the event you feel it would be useful to see this from the Admin perspective, I will be pleased to email you the access information.

I appreciate your input so far very much.

Notageek

[notageek]

Thank you for the quick response. I will let you know what happens.