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  1. #1
    Join Date
    Mar 2010
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    Default create account page blank, no account created

    I have been searching these forums for hours and can't really find any answers. I tried using the error logger but it does not log anything...?
    Basically, when a customer registers and clicks submit, the page is blank. But NO account gets created. So it is not working. And I have no idea why. I created a test account about a week ago and it worked. The only thing I have done since then is add products and added a sale.
    Anyone out there that can help me out or point me in the right direction?
    TIA!
    Tony

  2. #2
    Join Date
    Feb 2009
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    Default Re: create account page blank, no account created

    Quote Originally Posted by tonymac View Post
    I have been searching these forums for hours and can't really find any answers. I tried using the error logger but it does not log anything...?
    Basically, when a customer registers and clicks submit, the page is blank. But NO account gets created. So it is not working. And I have no idea why. I created a test account about a week ago and it worked. The only thing I have done since then is add products and added a sale.
    Anyone out there that can help me out or point me in the right direction?
    TIA!
    Tony
    Hi,

    Are you using the latest version of Zen Cart? Also, you might need to check which version of PHP your host is using as it could perhaps not be compatible with your version of zencart?

    If this is the problem, I used a temporary work around to fix my site here.

    Hope that's of some use.

    Gary

  3. #3
    Join Date
    Mar 2010
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    Default Re: create account page blank, no account created

    Yes, it is the latest version. Went to upgrade, but nothing to upgrade. This was working like I said before. I created a test user and everything went ok. Only thing I have done is added more products and edited some of the site pages like the privacy statement, etc. I really don't want to start over.

  4. #4
    Join Date
    Mar 2010
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    Default Re: create account page blank, no account created

    my site is:
    http://whitetailhuntingsupplies.com/store/

    If anyone has a clue why you can't register, please let me know. I have been all over the forums and can't fix the problem.

  5. #5
    Join Date
    Feb 2005
    Location
    Lansing, Michigan USA
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    19,590
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    Default Re: create account page blank, no account created

    Your site won't load here.

  6. #6
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    Default Re: create account page blank, no account created

    ??? Link works, I just checked it. This will really suck to have to change e-commerce software...uuugh.

  7. #7
    Join Date
    Feb 2005
    Location
    Lansing, Michigan USA
    Posts
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    Default Re: create account page blank, no account created

    OK, I can see it now.

    Have you tried switching back temporarily to the Classic template and then try to create an account? It's possible one of your override files became corrupted.

  8. #8
    Join Date
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    Default Re: create account page blank, no account created

    Yes, I switched back to classic and tried, same problem. I think it might have something to do with the create_account file, but I don't have a clue as the error logger, did not log any error.

  9. #9
    Join Date
    Apr 2007
    Location
    Herts. UK
    Posts
    892
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    4

    Default Re: create account page blank, no account created

    Hi,

    On your site going to /index.php?main_page=create_account produces a blank page.

    I would start by checking the following files...
    /includes/modules/pages/create_account/header_php.php
    /includes/modules/pages/create_account/jscript_addr_pulldowns.php
    /includes/modules/pages/create_account/jscript_form_check.php
    /includes/modules/pages/create_account/on_load_main.js
    /includes/languages/english/create_account.php
    /includes/templates/template_default/templates/tpl_create_account_default.php

    Re-upload the files from the original ZC 1.3.8a installation package. Check that none of the files have uploaded with zero size as that can happen sometimes.

    Regards,
    Christian.

  10. #10
    Join Date
    Mar 2010
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    Default Re: create account page blank, no account created

    Christian

    THANKS!!!

    That did it. I replaced all file mentioned and we are back up and working. I do appreciate the help. That saved me a LOT of time and frustration.

    Tony

 

 

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