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  1. #1
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    Default Communications Error - Please notify webmaster.

    When we are trying to run a sale in production mode, we are getting the following error.

    Communications Error - Please notify webmaster. - Your credit card could not be authorized for this reason. Please correct the information and try again or contact us for further assistance.

    We are using the Merchant E-Solutions Payment Module which can be downloaded from here.

    resources.merchante-solutions.com/pages/viewpage.action?pageId=526032

    If we put it in test mode, we see all the test trans coming through, and working fine. This only happens when we switch it to Production mode. The customers website is being hosted through the following.

    websitesource.com

    We turned on the debug, and this is the response we were getting, and could not see anything wrong.

    Comm results: 7 couldn't connect to host

    Response Code: .
    Response Text:

    Sending to MeS: Array
    (
    [profile_id] => *******
    [profile_key] => *******
    [transaction_type] => D
    [transaction_amount] => 1.00
    [card_number] => XXXXXXXXXXXXXXXXXXX4320
    [card_exp_date] => 1011
    [cvv2] =>
    [invoice_number] => 4-AUM5mW
    [cardholder_street_address] => P.O. Box 22573
    [cardholder_zip] => 37422
    [ship_to_zip] =>
    [tax_amount] => 0.00
    [echo_Date] => April 19, 2010, 10:49 pm
    [echo_Session] => n7813o8vna7arn4qppfat13nv1
    [url] =>https://api.merchante-solutions.com/mes-api/tridentApi
    )


    Results Received back from MeS: Array
    (
    [0] => Response from gateway
    [] =>
    [HashMatchStatus] => PASS
    )


    CURL communication info: Array
    (
    [url] => https://api.merchante-solutions.com/mes-api/tridentApi
    [content_type] =>
    [http_code] => 0
    [header_size] => 0
    [request_size] => 0
    [filetime] => -1
    [ssl_verify_result] => 0
    [redirect_count] => 0
    [total_time] => 0
    [namelookup_time] => 0.366327
    [connect_time] => 0
    [pretransfer_time] => 0
    [size_upload] => 0
    [size_download] => 0
    [speed_download] => 0
    [speed_upload] => 0
    [download_content_length] => 0
    [upload_content_length] => 0
    [starttransfer_time] => 0
    [redirect_time] => 0
    )


    RAW data received:

    Any help on why we cant get this to connect to the production server would be helpful.

  2. #2
    Join Date
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    Default Re: Communications Error - Please notify webmaster.

    Quote Originally Posted by HeathC View Post
    Comm results: 7 couldn't connect to host
    That's a problem your hosting company will have to fix.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donations always welcome: www.zen-cart.com/donate

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.



  3. #3
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    Default Re: Communications Error - Please notify webmaster.

    Would it be a port that needs to be opened up on the hosting company?

  4. #4
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    Default Re: Communications Error - Please notify webmaster.

    Maybe. Maybe not. Could be a DNS problem. Or not. Whatever it is, the server is unable to use CURL to connect to the gateway's servers.
    Your hosting company has the tools, and should have the knowledge, on how to fix problems related to their servers.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donations always welcome: www.zen-cart.com/donate

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.



  5. #5
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    Default Re: Communications Error - Please notify webmaster.

    Thankyou for pointing me in the right direction. We got ahold of the webhost, by email, they said they fixed some routing errors, and now it is working.

  6. #6
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    Parker, Colorado
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    Default Re: Communications Error - Please notify webmaster.

    I have this problem currently. I contacted the Internet Secure people who said it was the cart. GoDaddy said it was the Internet Secure people. No one will say they can help. I need this fixed by tomorrow morning! H E L P !!!

  7. #7
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    Default Re: Communications Error - Please notify webmaster.

    1. GoDaddy is your first problem. Read up about the nightmares people have when trying to use them for advanced ecommerce sites.
    2. Turn off the CURL Proxy Status setting: http://www.zen-cart.com/forum/showthread.php?t=61528
    3. Never believe what the first-level support people at GoDaddy tell you. It's pretty clear they're paid on commission or call volume, so they either want to upsell you to another service or get you off the phone as fast as possible so their numbers stay up.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donations always welcome: www.zen-cart.com/donate

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.



  8. #8
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    Default Re: Communications Error - Please notify webmaster.

    GoDaddy received all of the above and actually gave me resolution that I can fix. I need to find where the IP address is in the code so I can change it. Any help with that?

  9. #9
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    Default Re: Communications Error - Please notify webmaster.

    If you're talking about the ip address for the Internet Secure addon, then it's probably in the files you installed when you installed that addon. Try the includes/modules/payments folder
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donations always welcome: www.zen-cart.com/donate

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.



 

 

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