Computer/Program bugs are never "random events" - Assuming it IS a bug, then there must be a way to replicate it. A "random event" may cause generally stable code to behave in unexpected ways (some of which can be mitigated) but generally speaking, like Microsoft's "Blue Screen of Death" such events can't be predicted, fix or cured.
So, now ask yourself - Is this a random event, or is it a reproducible bug. If it is reproducible then those that are in a position to reproduce it are the ONLY ones that can provide the information required to solve it. It really is that simple.
Bookmarks