certain customers not able to view cart after upgrading
I have recently had a company upgrade my cart from 1.3.7 to 1.3.9a about a week ago. In the last week since its been installed, I have had several customers get to the checkout process and cannot see the cart. I have logged in numerous times on ie 8, safari, fire fox and I do not have any problems. We have noticed that our web sales are down which is alarming in its self. The things that I know for sure are that my paypal IPN doesn't recognize coupon codes even though the invoice is correct in zen cart. Also when I try and click on the send e-mail link under tools in admin, it hangs and doesn't ever get to where I can send e-mails. After that, mysql resources are redlining at 98% and if you're on my site trying to checkout, it will not show the go to checkout screen, I have to restart the server in order for it to back down and resume to normal service. Also if I move an order from processing to another folder that I added called ship later, it goes to error 404 but still moves it to the folder its just that I have to back out of it to get back to admin. The person who upgraded the site is out of the country on vacation and will not be back for another week and half and I want to see if someone has any ideas on what could be happening. my url is www.lowcarbyou.com
Re: certain customers not able to view cart after upgrading
Sounds like some things were missed during the upgrade. Unfortunately those "things" are not easily identified without a careful examination of all the files on your site ... which is what the person who did the upgrade will have the best knowledge of.
In the meantime, are there any errors being logged in the myDebug-xxxxx.log files in your /cache/ folder?
Additionally, v1.3.9b has been released, and contains several updates to a handful of PHP files, to address a few reported issues.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donations always welcome: www.zen-cart.com/donate
Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
By ebaobao in forum General Questions
Last Post: 11 Nov 2008, 05:18 AM
By maxis in forum Bug Reports
Last Post: 25 Oct 2007, 04:25 AM
By fontuna in forum Managing Customers and Orders
Last Post: 3 Mar 2007, 02:05 AM
By welshop.com in forum Managing Customers and Orders
Last Post: 20 Jan 2007, 08:14 AM
Content and Graphics Copyright (c) 2003 - 2013 Zen Ventures, LLC - all rights reserved
Zen Cart® is a Registered Trademark of Zen Ventures, LLC