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  1. #1
    Join Date
    Jan 2010
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    Default blank screen when updating products

    Hi guys, I've got a site running 1.3.8.

    When I go into the admin and then catalog->categories/products and select a product to edit, after I've done my editing and I click 'preview', the preview page comes up ok but when I then click 'update' to save the changes I get a blank screen.

    The changes stick ok but it's annoying having to click in my bookmarks to go back to the admin home page rather than being back in the category list as it's supposed to.

    I haven't stuck any mods on recently and I've only just noticed this problem, I suspect it's just a matter of a file thats become corrupt but I've no idea which one.

    any takers :)

  2. #2
    Join Date
    Sep 2003
    Location
    Ohio
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    Default Re: blank screen when updating products

    You might want to get from the Free Software Add Ons the Debug Tool and see if it helps to determine what might be the problem ...

    Be sure to read the installation instructions carefully regarding installing the for the Catalog and the Admin ...
    Linda McGrath
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  3. #3
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    Default Re: blank screen when updating products

    Quote Originally Posted by Ajeh View Post
    You might want to get from the Free Software Add Ons the Debug Tool and see if it helps to determine what might be the problem ...

    Be sure to read the installation instructions carefully regarding installing the for the Catalog and the Admin ...
    Hi Ajeh, thanks for the advice. Got that installed and found the error.

    who's the daddy

  4. #4
    Join Date
    Sep 2003
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    Ohio
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    Default Re: blank screen when updating products

    What was the problem that you discovered?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
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  5. #5
    Join Date
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    Default Re: blank screen when updating products

    The problem was to do with Simple Seo Url - SSU - addon.

    There seemed to be some old code still in a file from whatever old version of this mod I had installed. Basically I had to go to admin>includes>update_product.php and comment out a couple of lines near the bottom - see here http://www.zen-cart.com/forum/showth...php#post637135

  6. #6
    Join Date
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    Location
    Ohio
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    Default Re: blank screen when updating products

    Thanks for the update on the cause of the problem ... it is always a help to others ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
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