From Log: "unable to set private key"

[greenftechn]

Using Zen Cart 1.39d
I am testing the Linkpoint payment module and getting the standard error message in the browser: :
<We apologize for the inconvenience, but we are presently unable to contact the Credit Card company for authorization. Please contact the Store Owner for payment alternatives.>

I check the debug log from the transaction and see:
Jun-21-2010 02:47:12
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Communication Result: 58 - unable to set private key file:

My private key is passphrase protected. Will it work under those conditions, or do I need a non-password-protected private-key file?

[DrByte]

The passphrase and private key file are supplied by FirstData, not you.

Setup instructions here: https://www.zen-cart.com/tutorials/i...hp?article=298

[greenftechn]

The passphrase and private key file are supplied by FirstData, not you.

Setup instructions here: https://www.zen-cart.com/tutorials/i...hp?article=298

I thought the error message referred to the SSL on the server, not the certificate I downloaded from FirstData. I followed the instructions provided by your link to a "T" before posting. I don't know what I should try next.

[DrByte]

Yours is the first I've ever seen this with FirstData/Linkpoint and Zen Cart.
I suggest you contact FirstData for tech support.

[greenftechn]

I downloaded the certificate again and discovered that the one I had on the server contained only the certificate. It was missing the private key. Doh!