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  1. #1
    Join Date
    Jun 2010
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    application error Authorize.net - An error occurred

    Here is my error message:
    An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card.

    This transaction has been approved.

    It is advisable for you to contact the merchant to verify that you will receive the product or service.


    ZC v1.3.9b
    New installation on InMotion Hosting
    I have a shared ssl certificate
    Authorize.net SIM module
    CSS/JS Loader
    Fast and Easy Checkout
    Many css and image changes
    still in test mode only
    All authorize.net communication url's are on default
    Have spoken w InMotion and Authorize.net extensively and read many many posts. Most of which were in the 2007 range. Haven't figured it out yet.

    Here is where I am presently:
    The transactions are going through, the emails are being received by the store and the customer. The transactions are being recorded.

    I believe that with a shared ssl certificate that the x_relay_URL is sending the email to my [x_relay_URL] => https://secure91.inmotionhosting.com/~username and bouncing around the websphere. I asked InMotion if I could receive emails from this server and that does not seem to be possible.

    Do I have to purchase a dedicated ssl certificate?

    Here is my shop:

    http://www.stressexpressbook.com/shop

    It is in test mode

    Here is the visa test visa# 4007000000027

    Thanks for any help you can provide.

    Spencer

  2. #2
    Join Date
    Feb 2004
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    Simcoe, Ontario, Canada
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    Default Re: Authorize.net - An error occurred

    Do you have the module set to "pending" instead of "processing?"

    On the other hand i seem to remember changes in 1.3.9c to authorize.net ... you may want to upgrade to 1.3.9d by simply replacing the files mentioned in the change log of 1.3.9c and 1.3.9d and do the sql updates too.
    Windows, BSD, Linux, Cisco, Hardware & IT Security Tech
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  3. #3
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    application error Re: Authorize.net - An error occurred

    It is set to processing. we have electronic downloads and I wanted to have auto fulfilment for those items. I will do a backup and update from b to d.

    I was also thinking that it could be the Fast and Easy Checkout, since it is the display of the success page that would be the next action.

  4. #4
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    application error Re: Authorize.net - An error occurred

    I have updates to v1.3.9d and there is no change to the checkout success page.

    I will now contact authorize.net with my error logs.

    Probably the wrong place to enter this, but while uploading the specific files in the changed files in the changelog I found 9 files that were in the update date range, but were not in the changelog

    /includes/classes/order.php
    /includes/classes/order_total.php
    /includes/classes/shopping_cart.php
    /includes/functions/functions_general.php
    /includes/functions/html_output.php
    /includes/init_includes/init_add_crumbs.php
    /includes/init_includes/init_file_db_names.php

    /includes/templates/template_default/templates/tpl_checkout_success_default.php

    /includes/templates/template_default/templates/tpl_contact_us_default.php

  5. #5
    Join Date
    Feb 2004
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    Simcoe, Ontario, Canada
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    Default Re: Authorize.net - An error occurred

    OK I didnt mean to just do the files in the 1.3.9d change log...you need to first do the ones in the 1.3.9c change log...
    Windows, BSD, Linux, Cisco, Hardware & IT Security Tech
    GeekHost - Zen Cart Certified & PCI Compliant Hosting

    Qdixon's Security Blog

  6. #6
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    Default Re: Authorize.net - An error occurred

    Sorry, new to this stuff. It looked like instructions to update from, instead of a progressive thing..

    I have turned off Fast and Easy checkout and got the same message. I may uninstall, but would prefer not to.

 

 

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