No order confirmation email to admin

**deviouscow** · 23 Jun 2010, 01:04 PM

Hi All!
I've just been doing final testing for my zencart website and I'm not getting any order confirmation emails when someone (ie. me at the moment!) puts an order into the system.

Under Configuration->Email Options I have put my email name and address in the "Send Copy of Order Confirmation Emails To" option.
I have also added my wife's and my gmail accounts there as well.

When I place a test order, the gmail accounts both get an order confirmation email, but the website admin account doesn't get an email.

I'm running 1.3.9d.

Any ideas? I'm assuming this "option" is how people find out when someone places an order on their site.

**DrByte** · 23 Jun 2010, 10:14 PM

I suspect it's a problem completely outside of Zen Cart, specifically with what actual email address you're using. What if you use a different email address, such as one not associated with the domain name your store is using, and one that your hosting account is not using?

And/or switch to using SMTPAUTH method and fill in your email server host/user/pwd/port details at the bottom of the screen ... all in Admin->Configuration->Email Options.

**deviouscow** · 24 Jun 2010, 12:16 AM

Thanks Dr Byte!
I know the address works - it gets all the other emails I send to it. It also gets the Paypal payment confirmation - just not the order confirmation for some strange reason.

I'll try SMTP though and see how I go - thanks!

**DrByte** · 24 Jun 2010, 12:52 AM

I wasn't disputing that the email account "works".
Many webservers reject emails destined for themselves because that's what spammers often do when abusing the server. Thus switching to an email account that doesn't exist ON the same server that's sending the emails will work around the problem. So will using SMTPAUTH (not just SMTP) since it actually authenticates you with your email password when sending the email, which is something spammers don't usually waste time trying to do.
Hence the suggestions.

You can read lots more about email problems here: http://www.zen-cart.com/wiki/index.p...Of_Lost_Emails