I recommend the tutorial
http://www.mailbeez.com/documentatio...tting-started/ . All email content is taken from template (.tpl) files and the text line gives you the location of that file. Also I highly recommend you adopt the wordings, graphics etc to your business - the included files are just examples.
MailBeez runs inside your Store, so it has direct access to your customerst. There is no need to import or synchronize anything.
If the module is not delivering any results, the reasons might be:
- there are no matching customers for the settings
- all emails have been sent, and "early check" is set to true
- you have an unsupported config cache
1.: make sure you have customers matching your settings, e.g. if you set the winback time frame to start at 90 days and skip after 120 days, it will show customers who have placed there last order with the selected order status more than 90 days ago, but less then 120 days ago
2.: you can toggle this under mailbeez > configuration > mailhive
3.: check for unsupported config cache installed. You can do this with mailhive_info.php located in /extras of the Zip-archive (V2.5+) you can download from mailbeez.com. Please follow the instructions in readme.txt
hope this helps
cheers
cord
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