Mailbeez After Sales Modules

[Rizla]

Ok... next problem:
Sending a test mail from the feedback module I get "Navigation to web page was cancelled" "Retype the address" I get the same when trying to run.

Only thing that has changed (apart from the upgrade) is I have just changed the domain name of the site. All settings are in place throughout.

[Rizla]

Bump...
Anyone have any idea how I can get this working again?

Thanks

[mailbeez]

sorry for my late reply - didnt got any notification!?

did you adjust all your path information in the store's configuration?

any SEO / URL rewriting active?

cheers
cord

[Rizla]

Yes I reset all paths and have CEON running...
For what ever reason it eventually settle in and began working.

One question I do have: Using the feedback module I find when customers leave a comment I can be hard to identify them from the order database records as they may just use their first name Etc. So when it comes to me issuing a discount voucher I have to trawl through many email addresses to id them.

Not really a Mailbeez issue but if anyone has an easier way to id the sender I would love to know...

[mailbeez]

hi rizla,

looks like to got it working again.

Regarding a discount coupon for reviews: am working on a module that automatically sends discount coupons after a customer has given one or more (per order) approved reviews.

hope to release that soon - you will find it using the version/update check on the MailBeez dashboard

cheers
cord

[mailbeez]

hi Rizla,

the review reward coupon module is now available:
Review Reward Coupon



cheers
cordu

[mikestaps]

Just wondering if anyone else has noticed the review reminder is only sending 1 email! The last few times I have run the module it looks to run fine but only sends out 1 email.
This is after upgrading to the latest version.
For example ran it a few minutes ago, should have sent out 35 emails, and ran it on 10/19 should have sent out 26.
Any ideas why???

[mailbeez]

hi mike,

assuming you have checked the Beez-O-Graph & Reports -> Tracking please have a look in your cache directory if there is any error log "MyDebug..."

if you have many, just delete all, Run MailBeez again and check

cheers
cord

[mikestaps]

hi mike,

assuming you have checked the Beez-O-Graph & Reports -> Tracking please have a look in your cache directory if there is any error log "MyDebug..."

if you have many, just delete all, Run MailBeez again and check

cheers
cord

Yup checked the beez-o-graph tracking and the myDEBUG's nothing concerning the beez...
I compared the mailbeez tracking to my order list to come up with the #'s missed b4, here is the beez tracking info:

122	2011-10-27 08:55:40 	review	1032 	s_clowry########################## 	 	PROD 	40
121	2011-10-19 15:25:47 	review	1185 	mainlineb################## 	 	PROD 	37
120	2011-10-12 12:45:58 	review	1226 	jason################# 	 	PROD 	36

[mailbeez]

Please check if both your "send copy to" and "send simulation to" email addresses are valid. depending on your settings the mail service might stop if these are not valid, which then causes that only 1 email is send per run (the copy is send after the "real email")