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  1. #1
    Join Date
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    Default Missing cart contents in admin - whos online

    I noticed today one of my sites (1.3.9) no longer shows the customers cart contents in the who's online display.

    I don't have any admin mods installed and it's a pretty new install.

    Did I shoot my foot somewhere with a setting to disable this?

    Thanks

  2. #2
    Join Date
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    Default Re: Missing cart contents in admin - whos online

    Nevermind...

    suhosin.session.encrypt = off in admin php.ini


  3. #3
    Join Date
    Sep 2003
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    Default Re: Missing cart contents in admin - whos online

    Thanks for the update that you found the cause of your issues ...
    Linda McGrath
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  4. #4
    Join Date
    Dec 2009
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    Default Re: Missing cart contents in admin - whos online

    Does this mean I need to contact my hosting to have it turned OFF in order for me to view the contents of the cart?

  5. #5
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    Default Re: Missing cart contents in admin - whos online

    If that's the cause of your "problems", then yes.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
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    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
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  6. #6
    Join Date
    Oct 2011
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    Default Re: Missing cart contents in admin - whos online

    I don't follow how you fixed the problem kiddo. This morning my site stopped displaying the Whos Online info in my Admin section but will still show it on the sidebar of my live site. You talked about "suhosin.session.encrypt" but I am unsure what you did about it. My code shows the following:

    Line #384 : $suhosinSetting = strtoupper(@ini_get('suhosin.session.encrypt'));

    Also today my new customer info isn't showing in the Admin section nor are their new orders. I tried making a test order and it never showed in my customers or orders section of the Admin screen. Please help! Very Virgin Zenner here!

    Chris

  7. #7
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    Default Re: Missing cart contents in admin - whos online

    Please click Reply below and answer all the questions in the Posting Tips section.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  8. #8
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    Default Re: Missing cart contents in admin - whos online

    the... 'problem' was never fixed. In admin, the "who's online" still doesn't show what they placed in their cart if their icon is green... but I figured it isn't as important to know until they actually make a purchase. At the beginning, I was interested to know what they would consider buying, and should they abandon it, I have something to start from to see why.

  9. #9
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    Default Re: Missing cart contents in admin - whos online

    Quote Originally Posted by dimsumgurl View Post
    At the beginning, I was interested to know what they would consider buying, and should they abandon it, I have something to start from to see why.
    An addon like Recover Cart or one of the many mailing-list follow-up addons are more useful tools for the purpose of knowing what they put in their cart and didn't buy.
    If you're looking for their pattern of clicking thru things and "where" they abandoned your cart, you can use external analytics tools to track that information generically.
    Those are better approaches than looking over your customers' shoulders while they roam around your store, and probably more effective use of your time too.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  10. #10
    Join Date
    Oct 2011
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    Waxhaw, NC
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    Default Re: Missing cart contents in admin - whos online

    Version 1.3.9h

    No upgrades.

    No addons installed recently.

    Nothing really custom.

    Hosting company is Client Hosting.

    I have searched all the forums.

    I haven't found any answers.

    I noticed the problem this morning about 9am est.

    The hosting company moved me to a new server two days ago.

 

 
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