There was a problem refunding the transaction amount specified.

[p1lot]

Hey,

I experience some weird mistakes with my PP Pro UK account.

When I try to refund somebody from within Zen I get this error message:

There was a problem refunding the transaction amount specified. (7 Field format error: 10004-The partial refund amount must be a positive amount)


Furthermore, the shopping cart contents etc do not get stores on paypal.com, that means I can only identify payments by customer name.

The IPN messages under Admin->Customers->IPN History screen seem to be broken also, CC transactions do not show up with a customer name and PP transactions always display as amoun 0.00.

Did anybody experience the same weird issues or could try to help me? I dont have a clue where I should even start looking.
Or do I just have wrong Paypal-Settings?


My Zen PP Express settings:

Enable this Payment Module
True

Sort order of display.
0

Payment Zone
--none--

Set Order Status
Processing [2]

Set Unpaid Order Status
Pending [1]

Set Refund Order Status
Pending [1]

Express Checkout: Require Confirmed Address
No

Express Checkout: Select Cheapest Shipping Automatically
Yes

Express Checkout: Skip Payment Page
Yes

Express Checkout: Automatic Account Creation
No

Payment Action
Final Sale

Transaction Currency
Selected Currency

PayPal Page Style
xxx

API Signature -- Username
xxx

API Signature -- Password
****************

API Signature -- Signature Code
****************

PayPal Mode
Payflow-UK

Live or Sandbox
live

Debug Mode
Off

PAYFLOW: Partner
PayPalUK

PAYFLOW: Vendor
xxx

PAYFLOW: User
xxx

PAYFLOW: Password
********



My PayPal Pro settings:

Enable this Payment Module
True

Sort order of display.
0

Payment Zone
--none--

Set Order Status
Processing [2]

Set Unpaid Order Status
Pending [1]

Set Refund Order Status
Pending [1]

Payment Action
Final Sale

Transaction Currency
Selected Currency

Merchant Country
UK

Fraud Mgmt Filters - FMF
No

Live or Sandbox
live

Debug Mode
Off

Cardinal Processor ID
xxx

Cardinal Merchant ID
xxx

Cardinal Transaction Password
************

Only Accept Chargeback-Protected Orders via Cardinal?
No

[p1lot]

OK, I found out what the problem was.

For some reason the ipn handler gets the TransID from the PP-Express instead of the according PayPal Transaction ID.

In manager.paypal.com every express transaction gets as well a PaypalTransID, how do I confgure the handler to fetch the PaypalTransID instead of the Express one, that would solve all problems mentioned above.

DrByte?