15005 problem -> user needs to get a notification

[p1lot]

Would it be possible to just display something like: "Sorry, your card has been rejected for unknown reasons".

[DrByte]

OK, so usually I get this mail:

Problem occurred while customer #xxx -- username -- was attempting checkout. (Classis 15005 error)

What's the subject-line of that email?
Did the body actually say "(Classic 15005 error)", or did you add that part when you posted it?
Was there anything else other than that one line in the body of the email?

[p1lot]

Hey,

1) not sure, deleted the 15005 mails

2) Nope, I added that "(Classic 15005 error)"

3) Nothing else was in the body of that mail

[icekraz]

Zen Cart Version 1.3.9h

Updated recently from 1.3.9g

Using PayPal Website Payments Pro.

Text of email from my site to me:

Subject: ALERT: PayPal Direct Payment Error (15005)

Problem occurred while customer #<xx> - <name> - was attempting checkout.

No message displayed on page. Other declination messages display.

This just seems to have started.

http://thescannerstore.com

[DrByte]

Do you have PayPal Debug Logging enabled? The logs will be useful. ref: http://www.zen-cart.com/forum/showthread.php?t=61199

- turn them on
- recreate the problem
- zip the logs
- upload the zip to your server
- send me a PM with a link to the zip file so I can analyze the logs

[largomike1]

I'm having the same problem with my site. When paypal rejects the card, it just goes back to the checkout page without any error message (yet an email is sent to us with the error as described in this posting ).

Has anyone found a fix for this? Thanks!
- using version 1.3.9h

[abcschooldr]

Zen-cart v1.3.9h Checkout without an account.
This customer only showed up as a 'new customer', not as a 'new order'.
We received this email:
ALERT: PayPal Direct Payment Error (15005)
Problem occurred while customer #436 -- Ciro -- was attempting checkout.
When we contacted the customer, Ciro said he didn't know if it took or what happened. He was taken back to the home order page each time he attempted to pay. He didn't receive notification from Zen-cart that his credit card was declined. When we took his credit card over the phone, and entered it into the pay-pal virtual terminal, we were told that it was declined. He had another card that he would have used if he had been notified of the decline.
Is there a way to:
(1) check the customer page to seen the reason for the lack of an order, and
(2) make sure that the customer gets notification of the card decline, so he can use another card.

[DrByte]

I just checked v1.3.9h and v1.5.0 and v1.5.1, and they all give an error message of "Card rejected by the bank. Your IP address has been recorded" when a 15005 response is returned.

[RoboPhung]

Most likely, the reason why the above zen-cart users in the past have not been getting the error message stacks appropriately displayed to their customers whose cards get 15005 rejections are due to this: http://www.zen-cart.com/showthread.p...ghlight=paypal

They need to make sure that debugging is enabled in the paypaldp payment module settings.

This appears to have been addressed in 1.5.1