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  1. #1
    Join Date
    Oct 2005
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    red flag Login Time Out after entering credit card details?

    We upgraded from 1.3.8 to 1.3.9f.
    For one of our websites have got 3 complaints from different customers stating that they face a ""Login Time Out" problem after they enter their credit card details.

    We tested our selves without any issues and also got other orders from this same payment gateway.

    However as we got this 3rd similar complaint we have started to look into this.

    Probably there could be more complaints and we could be loosing customers.

    Anything we could look into ?

    Thanks

    Harry
    Last edited by harry2cool; 11 Oct 2010 at 04:27 AM.

  2. #2
    Join Date
    Aug 2005
    Location
    Arizona
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    Default Re: Login Time Out after entering credit card details?

    What processor/method?
    Linux or win server
    any other pertinent info

    in the admin > tools > version/server info
    Look in the php section for what the value is for max_execution_time
    Zen-Venom Get Bitten

  3. #3
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    Default Re: Login Time Out after entering credit card details?

    Hi Kobra,
    We use a custom bank module which processes Visa and Mastercard.

    We upgraded to 1.3.9f as well changed servers.

    Have been using the same payment module for more than 2 years , also running the same module on other websites without this problem as of now(on the same new server).

    Linux server.

    What other information can I give ?

  4. #4
    Join Date
    Aug 2005
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    Default Re: Login Time Out after entering credit card details?

    We upgraded to 1.3.9f as well changed servers.
    Try removing the module from the admin and install it again.
    Ajeh explained why somewhere sometime but I do not remember why this sometimes helps after a move
    Zen-Venom Get Bitten

  5. #5
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    Default Re: Login Time Out after entering credit card details?

    Ok, I did re-intall it, I'll have to wait for the results.
    Hope it works :) :)
    Thanks

  6. #6
    Join Date
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    Arizona
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    Default Re: Login Time Out after entering credit card details?

    Ok, I did re-intall it, I'll have to wait for the results.
    Wait??? Do a test purchase
    Why have a customer have issues
    Zen-Venom Get Bitten

  7. #7
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    Default Re: Login Time Out after entering credit card details?

    As I told you before, it does not happen with everybody, I have to wait and watch.
    My transactions do go through.

  8. #8
    Join Date
    Aug 2005
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    Arizona
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    Default Re: Login Time Out after entering credit card details?

    Did you check your php max_execution_time ?
    Zen-Venom Get Bitten

  9. #9
    Join Date
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    Default Re: Login Time Out after entering credit card details?

    I will get it checked , how much it should ideally be ?

  10. #10
    Join Date
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    Default Re: Login Time Out after entering credit card details?

    Long enough that your customers do not have issues????
    Zen-Venom Get Bitten

 

 
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