AuthNet IM Module problem

[esebm]

I have been on a live chat with the Authorize.net guys for quite a while. We went through a purchase cycle and we didn't even get to their payment screen. They tell me that there must be a problem with our script! All we need to enter are their ID and authorization code, which have been entered correctly. When I log in to cart, I see that the Authorize.net (SIM) is installed and is set up correctly but it still says "Not configured" in red.

Is there any setup part that needs to be edited?

Thanks,

Ed

[Ajeh]

Are you using SIM vs AIM, which is more secure, for any particular reason?

[esebm]

I am using SIM, which was confirmed to be correct by the merchant.

SIM because the credit card info would be stored at Authorize.net for security and liability reasons.

Is there any way that you could "escalate" this issue? The old shopping cart has been disabled and the zen cart does not work. My customer whines about losing business.

[Ajeh]

Escalate what issue?

[esebm]

The issue is to get this payment module working.

Is there any way that you could log in and look at things? There must be a reason that it says it's not configured.

What am I supposed to tell my customer? That the Zen cart does not work?

I'm desperate for help.

[DrByte]

Another thing is a message that "The merchant login ID or password is invalid or the account is inactive", which is probably because authorize.net is in test mode, right

No, it's not related to "test mode". It means exactly what it says. ie: the credentials you entered are referring to an authorize.net account that's inactive or doesn't exist.

I have been on a live chat with the Authorize.net guys for quite a while. We went through a purchase cycle and we didn't even get to their payment screen. They tell me that there must be a problem with our script! All we need to enter are their ID and authorization code, which have been entered correctly. When I log in to cart, I see that the Authorize.net (SIM) is installed and is set up correctly but it still says "Not configured" in red.

"Not Configured" means you've not filled in all the information correctly.
There's a handy Tutorial on it. I found it by searching the Tutorials/FAQ section for "authorize.net": https://www.zen-cart.com/tutorials/i...hp?article=403

[esebm]

Ajeh, believe it or not, I had done that a while back before I set the module to test. Apparently, once you set it to production, one has to go through this routine again, which I didn't realize.

Thanks for making me aware of it.

There are some minor issues that I'd like to ask, if I may.

1. There was one product that was set to "disabled", why, I don't know. I enabled it again but when we try to order that particular product, we get a message about "Quantity Units errors ". I checked that particular product in zc admin and it seems to be set up exactly like all other product that do not show this error message.

2. All other products show a message that there was an error with the credit card processing, although the purchase goes through correctly. We've checked with Authorize.net and they say that everything is fine on their end and they would process the card payment correctly. Is there any way that the zen cart would produce this message?

Thanks,

Ed

[DrByte]

2. All other products show a message that there was an error with the credit card processing, although the purchase goes through correctly. We've checked with Authorize.net and they say that everything is fine on their end and they would process the card payment correctly. Is there any way that the zen cart would produce this message?

What's the actual message, and when does it appear, and on what screen?
Turn on Debug Logging inside the payment module settings, and report back what the log shows.

[esebm]

I have turned on the debug mode in the payment module. Where is this log supposed to show up?

As to when the message pops up, please check the attached file.

Thanks,

Ed

[DrByte]

If you turned on log-to-file, then the SIMxxxxxx.log files will show up in your /cache/ folder on your server.

I gather that message appears after going thru step 1, 2, 3, and then back to 2 with that message?