Delete Customer / change email address

[Forum5]

Using ZC 1.3.9h.

I think my client is experiencing bad email address bloat.
Under Tools> Send email, we can only send email to those with activity within the last three months without problems.

I suspect there are bad addresses causing the problem. I think a large number of bounces occur and the ISP shuts it down or some other action is occurring. We don’t know where the action stops, who received email or did not receive email but, all action stops at some point in the sending of email to those who have requested a newsletter.

I have a couple questions. I am comfortable with myPhpAdmin and have dumped, altered and reloaded SQL dbs but, there has to be a better way then brute force.

1. Is the ZC email sending module throttled or wide open? Would this make a difference?
2. What is the best method to clean up the list of bad email addresses? Should I just change each bad address to a honey pot when they are discovered?
3. I tried Lencom email verifier on the mailing list and got nowhere because of my personal ISP. A story unto itself.
4. How do I delete customers over several years old that have never completed a purchase but for some reason set up an account and never came back (a theoretical question)?

[DrByte]

1. wide open
2. if the email address is invalid and the customer has never purchased, delete the customer
3. that's not a question
4. there's a "delete" button next to the customer display in your admin

[Forum5]

1. wide open
2. if the email address is invalid and the customer has never purchased, delete the customer
3. that's not a question
4. there's a "delete" button next to the customer display in your admin

I have set up dozens of ZC stores but never operated one. I'm not that familiar with the day to day angst.

The questions become better defined on the second round. Ha!

Under 'Customers' I can sort, search & delete. I can also select by last purchase date to find those who have never purchased. That’s a lot of manual, one customer at a time, work.

New questions:

1. Do you think bad email addresses are the source of my problem? Surely I’m not the first with these symptoms.
2. Is there a code suggestion pending or an add-on to create a log file for this email module so we can review the actions?
3. Is bringing each customer up manually your recommended solution to my problem?
4. Have you heard if those with very large lists use the ZC email module or something else? Maintenance could be a very big issue with large lists.

[DrByte]

1. Maybe
2. None that I know of. You could probably write one.
3. If you're talking about deleting, and you have a list of customers to delete, then yes.
4. Yes. Some others use external systems instead.

[gloerick]

Hello,
V1.3.9h

and my delete customer option is gone as well.

can you list how to get it back please

THx,
Erick

[gloerick]

Fouund the answer for those that may have the same issue.
Just copy in a NEW copy of the general.php into admin/includes/functions

worked for me :-)

Erick