All of a sudden, I found out my customers cannot receive order update emails. The comments still show up in account admin. What is the problem? my site is www.roseforlove.com and www.thesbeauty.com
All of a sudden, I found out my customers cannot receive order update emails. The comments still show up in account admin. What is the problem? my site is www.roseforlove.com and www.thesbeauty.com
Enable archiving for a while to aid in seeing if ZenCart is generating the email
Once generated ZenCart passes it to the mail handler provided by your host and has no other influence
So is they are generated and passed, it would be settings - setup in your hosts email handler
admin > config > email options > Email Archiving Active? > true
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yes, I enabled the Email archiving. And I installed email archive manager. I found there was no email arcived when I sent out order update emails. But I did see email record when I sent out newsletters and sent out email via Tool.
Only the order update emails have no record...
It happend to all my three websites. And all of them worked fine before....
which files control the order update email? Maybe I can reload them.
I would be suspecting something else as all three could not have had the same file issue at one timeIt happend to all my three websites. And all of them worked fine before....
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Well then use FTP and view files by modified dateBecause once I update the website, I update all three of them at the same time....
Look for a dates around when you last knew it funbctioned
Last edited by kobra; 7 Feb 2011 at 12:19 AM.
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