Hi- My client says she hasn't been getting orders, and I looked and saw that I have been getting emails that go into my spam folder. Those emails say,"ALERT: PayPal Express Checkout Error (10001)".
Then inside they say,"10001 Internal Error - Timeout processing request". Paypal says they are coming from Zen cart, because the email address they're coming from isn't active on the paypal account. (true, it is not, but it is the tech email on zen cart.)
Second problem: I placed an order the other day successfully using my credit card. I got a page that said, thank you, your order has been placed. But my client didn't get an order email, and the amount isn't showing up on my visa account. The order isn't appearing under Customer>orders on Zen cart admin.
I am using v1.3.9, PayPal Website Payments Pro (USA) and PayPal Express Checkout. For Paypal express I have these set up:
API Signature -- Username
API Signature -- Password
API Signature -- Signature Code
My client has a business pro account with paypal, and express checkout is live. I'm lost! Not sure what is wrong or where to look.
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