TaxCloud Addon

[Taxcloud]

You can just replace the single file.

[joem83]

I had tax cloud all setup, and it has been working last week. The only new stuff is I have added inventory. I just went to test the check out process today and see the Tax lookup : shows 0.00 What could have gone wrong. I have re uploaded the taxcloud files to make sure they were not damaged.

Going through everything, I noticed that when the user checks out I get "Tax lookup +" which I did not recall seeing before. If I manually add tax and turn off taxcloud it works

Any advise would be appriciated.
thanks

[Taxcloud]

Please contact me with your web site URL and I will do some testing.

I had tax cloud all setup, and it has been working last week. The only new stuff is I have added inventory. I just went to test the check out process today and see the Tax lookup : shows 0.00 What could have gone wrong. I have re uploaded the taxcloud files to make sure they were not damaged.

Going through everything, I noticed that when the user checks out I get "Tax lookup +" which I did not recall seeing before. If I manually add tax and turn off taxcloud it works

Any advise would be appriciated.
thanks

[joem83]

I sent you a PM a few hours ago

[joem83]

I have brought back all the code all the way from 9/1 which I know was 100% working.
If something happened with the USPS link could this have cause my issue. I when I tried settings up USPS orginally I created 2 accounts one when going to the website, and second one when I ran the desktop program.
Thanks

[Taxcloud]

Hi, I replied to your PM. Your site should be returning rates for NY now.

[joem83]

Restored the site [what a mess] and it still shows 0.00 not sure what happened. Could USPS blocked the ID I am using?
Any info I will take, thanks for everything.

[joem83]

I have sent you several PMs and I now recieve"
"Taxcloud has exceeded their stored private messages quota and cannot accept further messages until they clear some space."
Please advise, I still am unable to calculate taxes. THanks in advance

[Taxcloud]

Hello, we are working on this issue right now and we are attempting to get it resolved as soon as possible. I will contact you when it has been fixed. Thanks.

[joem83]

it has been a week since I last asked, and almost 2 weeks since the service stoped working? Are there any updates