email on confirm order fail

[maxy007]

I am able to send emails from the contact us page with no problems.

I just went through the order process and chose bank deposit as the payment method.
When i clicked confirm order i got the following error message.

"Email Error: SMTP Error: The following recipients failed: maxy00@***.***.**"

Why would the confirm order fail but not the mails from the contact us page?

Cheers,

Maxy

[kobra]

Contact us sends from the site to your email address

Order confirmation is sent from your server to some email address

Post your admin > email options > settings

[maxy007]

I've attached the email settings.

[kobra]

Can't see your smtp settings
Check that these are correct

[maxy007]

As far as I know the SMTP settings are correct. I got the guy that manages my Emails to check them for me last week.
2525 is needed for authentication according to him.

[kobra]

As you are receiving the SMTP Error, get with him about this
Or check with host about correct SMTP Port

[maxy007]

Thanks for all your assistance Kobra,
I really appreciate it.
I'll check with him today!!

cheers,

Maxy

[maxy007]

If I were to use SMTPAuth. The info says [FONT=Arial]
[FONT=Times New Roman]SMTPAUTH[/FONT][FONT=Times New Roman] should only be used if your server requires SMTP authorization to send messages. You must also configure your SMTPAUTH settings in the appropriate fields in this admin section. [/FONT][/FONT]

Where do i need to enter this info??

[DrByte]

On the same screen. You snapshotted them and posted them in post #3 above: If you look at the bottom of that page, you'll see all the SMTP settings. You need to fill them all in.

[maxy007]

Something very strange is going on here!!
Now if I create an account and try to login i get a message that the email address and password doesn't exist.

Yet I can click the back button and update my account.

When i try to login again I get the error message that the email address and password doesn't exist.