Help with CURL problems detected: 0 =>

**CybaGirl** · 26 Mar 2011, 01:03 PM

Hello can someone please help me with a new installation of ZenCart v1.3.9h? As during the initial Prerequisites stage I am getting the following errors. I also have an SSL certificate installed on the server as well.

* CURL problems detected: 0 => [ Page Not Found, ecommerce shopping cart software by Zen Cart ecommerce solution Home Tutorials/FAQ Community Forum Wiki Free Software Add Ons Live Showcase Shops Recommended Services Certified Hosts Donations Page Not Found The page you were looking for is not available at this time. Please check back later. If you are seeking assistance, please visit our Community Forum Learn tips, tricks and secrets for your Zen Cart
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email address:

# CURL requires SSL support. Please notify webmaster or hosting company. 0 => [ Page Not Found, ecommerce shopping cart software by Zen Cart ecommerce solution Home Tutorials/FAQ Community Forum Wiki Free Software Add Ons Live Showcase Shops Recommended Services Certified Hosts Donations Page Not Found The page you were looking for is not available at this time. Please check back later. If you are seeking assistance, please visit our Community Forum Learn tips, tricks and secrets for your Zen Cart
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email address:

Here is a partial screen shot of the above error messages.

Then if you scroll down a little a bit you see this.

I have checked the phiinfo page and this is what it shows.

Does anyone have any idea what is going on here and can they please assist me in getting this problem resolved?

Thank you very much for any help.

Kind regards,
Erica

**DrByte** · 26 Mar 2011, 03:34 PM

Where is your webserver located? What's the URL?

**CybaGirl** · 26 Mar 2011, 11:52 PM

Hello DrByte and thanks for getting back to me.

Our webserver is located in Sydney Australia.

The URL is http://www.kellettshobbies.com.au and the IP address is 175.107.143.3

I also received an email from the tech support people and this is what they had to say.

Hi Erica,

I believe the reason you get the CURL errors is due to the script trying
to connect to an external site to test the CURL connection. For some
reason it isn't able to connect to the external site, so it is showing
the errors that you reported.

This means that CURL is working on the server but for some reason can't
connect via CURL to an external server. I will investigate this further
and keep you updated.

Regards,

--
Luke Wojtaszak
Customer Service
Representative AussieHQ

I have been reading through some of the threads on here especially in regards to blocked IP's accessing the ZenCart site. Is it possible that our IP is blocked for some reason?

If you can offer any additional assistance on this problem I would greatly appreciate your help DrByte.

Thanks once again for taking the time to reply it is very much appreciated.

Kind regards,
Erica

**DrByte** · 27 Mar 2011, 05:17 AM

Yes, I figured it was something being blocked, and had our server adjusted to allow those CURL tests through despite IP blocks. It should have started working fine again shortly after my last post.
Can you try again and advise whether it's still a problem?

**CybaGirl** · 27 Mar 2011, 10:06 AM

Hello DrByte and thanks for getting back to me.

I just checked and I am sorry to say the same problem still exists. I tested it in both Firefox and Internet Explorer just to make sure.

Is there any other information you need?

Would you like to access the installation setup so you can see this error in action yourself? If so please send me a PM for the installation URL.

Thank you once again for your time.

Kind regards,
Erica

**DrByte** · 28 Mar 2011, 09:54 PM

Should be fixed now. :)

**CybaGirl** · 29 Mar 2011, 01:48 AM

FANTASTIC!!!

Thank you so very much for all your help on this DrByte!!!!

Your The Best!

When you get a spare moment and if you don't mind telling me. Can you please let me know what the problem was in case I ever come across it again?

Either way thank you so very much for helping me solve this. Your personal assistance on this was very much appreciated.

A donation of course will be coming your way soon!

**DrByte** · 29 Mar 2011, 02:35 AM

It was an IP blockage, and the server IP you gave wasn't the one actually making the request. Plus, the global rule we'd set up to allow that specific request regardless of blockages had been turned off temporarily but forgotten to turn it back on.