Can't create an account after an upgrade to 1.3.9h

[ellivir]

Hi,

I was trying to search all threads but mostly the issue I find is talking about admin login issue, we have anyhow a problem that the new customers can't create an account after an upgrade to 1.3.9h (previous was 1.3.7). When filling the registration form, it just empties it, so it shows the create account page again empty, there is no errors but the form doesn't go anywhere. Also in the admin side can't see any new account there.

Also the debug is not giving any errors anywhere. We took off any special old templates inside the templates folder but that didn't help either.

Old customers with their old accounts are able to still buy things in the shop.

BR, Elli

[ellivir]

To add, I also tested with the classic template and I can't go further from the create account. When submitting the form, it just empties it. The shop is online even if it can't take new customers now.

PHP used is 5.3.5 and MySQL 5.0.92

[haredo]

Did you look into this folder?

root directory/ cache

[ellivir]

Did you look into this folder?

Sure, I looked, there are the debug things that I also used many times but this time there is nothing about this, no errors at all.

[haredo]

Looks like a bear cat today...

http://www.zen-cart.com/forum/showthread.php?t=122712

[ellivir]

Looks like a bear cat today...

sorry, what do you mean "today"? That was a 2-year-old thread... actually I looked it earlier, checked company fields and also submit button is visible and can be clicked and the page renders without any problems. Old customers can order from the shop, new ones not.

Elli

[ellivir]

Update for the issue:

with the Safari browser debugging I found a parse error and corrected it but unfortunately still is not going further from the create account form and it still just empties it when submitting the request.

anyhow this issue was fixed (the first part in English is ok):
define('JS_ERROR_SUBMITTED', 'This form has already been submitted. Please press OK and wait for this process to be completed.');

in the localized language there was used parenthesis that they did work with the older shop versions before but apparently created a problem now.
- - press "ok" and - -

so, the browser debugging helped to find out that the error was there.
Now the original trouble not getting new customers to be able to create an account, still exists.

Elli

[ellivir]

Another update:
changed to use only English and loaded the language pack again from the original 1.3.9h but that didn't bring any difference for the create account issue. How else this could be still debugged? (I used the system own that says no errors, Safari, Opera and FF debug systems and still can't find any clearance for the issue)

If I do not fill the required fields for the customer information in the account creation form, it does knows to say that information must be filled etc. So, the alert system works. But if all is properly filled and try to make an account, that doesn't work at all. Just a refresh of the page and another empty form in front of the user. No render issues, so the whole page get loaded (no blank page issue).

[ellivir]

We changed the minimum values for nickname field, state and date of birth (that neither of them is in usage anyway) to zero in case that would help and also company is actually in the usage but it is 0 that is not required to put. No positive effect or solution here either though.

[ellivir]

Noticed that if I change some settings on the form, the switch is not OBEYING:

Show Newsletter Checkbox
0= off
1= Display Unchecked
2= Display Checked

If I put 0, it does go off, only the option for the type remains.
If I put 1, the checkbox is visible and unchecked
I I put 2, the checkbox is visible and unchecked still

It doesn't matter what email preference is checked, the preference won't make any difference, both are unchecked:

Set the Default Customer Default Email Preference
0= Text
1= HTML

Is this a bug or the old database from 1.3.7h has some relics that makes conflict with the new version? I did check again that the database is up-to-date and the upgrade script is not asking anything more to updated than was done originally in the upgrade process. I just wanted to be sure and double-checked it as well.