Image Handler 3 Support Thread (for ZC v1.3.9)

[kbear]

I am using Version 1.3.9h of Zen Cart and for the past 8 weeks, have been running IH2 with no problems whatsoever

Yesterday to my horror, my site was killed. www.bestfeedsupplements.co.uk

I tried to restore from a back up but still I couldn't see anything under my category tabs.

I started to uninstall mods and got the store back once I uninstalled IH2

I haven't added any mods to the store in the past five weeks and am currently running
zen_lightbox-v1.6.2
multi_cross_sell_v1.00
GoogleAnalytics
google_merchant_center
Easy Populate 1.3.9gp
DPU2
corner_site_seal_1.0
autoTweet3
autoFacebook2

I thought that perhaps changing to IH3 might solve the problem and so uninstalled it as told, removed
zen_lightbox-v1.6.2 with an uninstall as well and then loaded IH3 according to the instructions
I then reloaded zen_lightbox-v1.6.2 to ensure that the correct code was used for additional_images.php was correct.

As soon as I installed IH3 in Tools: Image Handler3, my site went blank again

Now I realise that this cannot be a problem with IH3 ( I have another site www.equine-cortaflex.co.uk which runs IH2 perfectly and has not been affected in the same way - even though they run off the same servers (HostPapa) so does anyone please have an idea where I should look

I cannot see any obvious area where there is a conflict.

I will be quite happy to demonstrate the problem with installing IH3 and the subsequent loss of pages if it would help.

[nigelt74]

I am using Version 1.3.9h of Zen Cart and for the past 8 weeks, have been running IH2 with no problems whatsoever

Yesterday to my horror, my site was killed. www.bestfeedsupplements.co.uk

I tried to restore from a back up but still I couldn't see anything under my category tabs.

I started to uninstall mods and got the store back once I uninstalled IH2

I haven't added any mods to the store in the past five weeks and am currently running
zen_lightbox-v1.6.2
multi_cross_sell_v1.00
GoogleAnalytics
google_merchant_center
Easy Populate 1.3.9gp
DPU2
corner_site_seal_1.0
autoTweet3
autoFacebook2

I thought that perhaps changing to IH3 might solve the problem and so uninstalled it as told, removed
zen_lightbox-v1.6.2 with an uninstall as well and then loaded IH3 according to the instructions
I then reloaded zen_lightbox-v1.6.2 to ensure that the correct code was used for additional_images.php was correct.

As soon as I installed IH3 in Tools: Image Handler3, my site went blank again

Now I realise that this cannot be a problem with IH3 ( I have another site www.equine-cortaflex.co.uk which runs IH2 perfectly and has not been affected in the same way - even though they run off the same servers (HostPapa) so does anyone please have an idea where I should look

I cannot see any obvious area where there is a conflict.

I will be quite happy to demonstrate the problem with installing IH3 and the subsequent loss of pages if it would help.

1) what errors appeared in the /cache folder
2) Do any of those mentioned mods touch the same files IH3 uses.

[lingerieholic]

I am using Version 1.3.8a of Zen Cart and tried to fresh install IH3 to speed up the website and use all the wonderful features it can offer.

My website is: www.lingerieholic.net

However the problem is after I follow the instruction to install IH3, the product image in the product description page, as well as the large image when clicked on does not appear.

I cannot see any obvious area where there is a conflict except the first time Admin->Catalog->Catalogues/Products does not works shows syntax error, which was fixed when I upload IH3 files via FTP second time.

Please help.

Thanks

Regards
Jennifer

[DarkAngel]

I am using Version 1.3.8a of Zen Cart and tried to fresh install IH3 to speed up the website and use all the wonderful features it can offer.

My website is: www.lingerieholic.net

However the problem is after I follow the instruction to install IH3, the product image in the product description page, as well as the large image when clicked on does not appear.

I cannot see any obvious area where there is a conflict except the first time Admin->Catalog->Catalogues/Products does not works shows syntax error, which was fixed when I upload IH3 files via FTP second time.

Please help.

Thanks

Regards
Jennifer

first things I would go to 1.3.9h of zen cart to ensure hackers stay away...have had to replace many stores due to hackers invading and mucking up the works and some have even gotten removed by the host because of it.

then not only do you install IH3 but you also need to get rid of all the images that have _lrg and _med because you only need the one size then IH3 wil handle the other images.

go to the bmz_cache folder and manually delete all folders there

make sure you uploaded all the files to their proper places on your server too

[nigelt74]

1) You didn't perchance add a url rewrite script recently for friendly urls as i know a couple of them will stuff the popup if they haven't been set up correctly, and that appears to be part of what is effecting the pop-up the coding is showing as
http://lingerieholic.net/popup_image/pID/108\

instead of

http://lingerieholic.net/index.php?m..._image&pID=108

I think

2) Image handler doesn't appear to be handling your image at all, all the images being displayed on the page are comimg via your images folder rather than imagehandlers cache.

I am using Version 1.3.8a of Zen Cart and tried to fresh install IH3 to speed up the website and use all the wonderful features it can offer.

My website is: www.lingerieholic.net

However the problem is after I follow the instruction to install IH3, the product image in the product description page, as well as the large image when clicked on does not appear.

I cannot see any obvious area where there is a conflict except the first time Admin->Catalog->Catalogues/Products does not works shows syntax error, which was fixed when I upload IH3 files via FTP second time.

Please help.

Thanks

Regards
Jennifer

[lingerieholic]

1) You didn't perchance add a url rewrite script recently for friendly urls as i know a couple of them will stuff the popup if they haven't been set up correctly, and that appears to be part of what is effecting the pop-up the coding is showing as
http://lingerieholic.net/popup_image/pID/108\

instead of

http://lingerieholic.net/index.php?m..._image&pID=108

I think

2) Image handler doesn't appear to be handling your image at all, all the images being displayed on the page are comimg via your images folder rather than imagehandlers cache.

Yes, I have recently installed Simply SEO URLs, that maybe the reason. If that's the case, how do I fix it? Thanks

[lingerieholic]

first things I would go to 1.3.9h of zen cart to ensure hackers stay away...have had to replace many stores due to hackers invading and mucking up the works and some have even gotten removed by the host because of it.

then not only do you install IH3 but you also need to get rid of all the images that have _lrg and _med because you only need the one size then IH3 wil handle the other images.

go to the bmz_cache folder and manually delete all folders there

make sure you uploaded all the files to their proper places on your server too

I am so scared to upgrade to 1.3.9h myself as I got quite a few addons. Can someone do it for me? of course with a fee is fine.

RE your comments about IM3, I did clean the bmz_cache by clean it from admin area. Tools->IM3->Admin->Clean image cache. but not too sure what to do after...

Thanks

[DivaVocals]

Yes, I have recently installed Simply SEO URLs, that maybe the reason. If that's the case, how do I fix it? Thanks

I'm afraid this thread is not the place to resolve issues with another mod. I do suggest turning off SSU to confirm that it is indeed causing the issues with your images. Then you'll need to check in on the SSU thread and see if one of the community experts there can offer help getting SSU to work correctly with IH3 (the SSU mod author no longer offers support for his mods on the Zen Cart forum)

I am so scared to upgrade to 1.3.9h myself as I got quite a few addons. Can someone do it for me? of course with a fee is fine.

This support thread is not the place to solicit help with a Zen Cart 1.3.9 upgrade.. (the forum admins frown upon open commercial discussions being conducted in the forum) It's not an issue for you to PM folks to ask about this though.. There used to be a commercial forum here for making these kinds of requests.. I believe that was replaced with the recommendation to use oDesk. (see: http://www.zen-cart.com/forum/forumdisplay.php?f=137)

RE your comments about IM3, I did clean the bmz_cache by clean it from admin area. Tools->IM3->Admin->Clean image cache. but not too sure what to do after...

Thanks

I think you need to verify whether or not SSU is the cause of your issues by doing as I suggested previously and turning off SSU from the admin to see if the issues you first reported go away..

That said I believe you have a combination of issues not the least of which may be an incompatibility issue as IH3 was NEVER tested in a 1.3.8 environment. It's very possible that some of your issues may stem from the differences between 1.3.8 and 1.3.9. I would need one of the community experts here to confirm this of course as I am at work and do not know off the top of my head if this is indeed true.

[dbltoe]

Have you had a chance to try IH3 with 1.5.0?

[DivaVocals]

Have you had a chance to try IH3 with 1.5.0?

I haven't yet, but it's in my plans for the upcoming weekend.. Maybe nigel has tried???