Admin Log-In page blank

[geotnt]

Using 1.3.9 (I believe).
Reloaded TinyMCE, because it wasn't working correctly. After finishing the FTP, attempted to log into the zen cart admin to test. However, the page comes up blank.

Tried the items in the FAQ: rename .htacess, clear browser, cookies and cache. (Tried on 3 different computers same problem).

Installed a new zen cart in a sub-directory to start comparing files. My client has several months invested in building her product pages, so I don't want to go too crazy.

Which files in admin can I not replace? If I can get her back into the admin pages, she'll be happy.

I replaced .htacess, index.php and login.php from the known good install and it still doesn't work.

By the way, tinymce doesn't work properly in the new zc install either. (Any tool button clicked opens a new version of the sites index.html)

[haredo]

Read this tutorial please:

https://www.zen-cart.com/tutorials/index.php?article=82

and report back with the last 3 errors in this folder:

root directory/ cache

[geotnt]

The problem occurred today, and the last 3 errors are over a week ago, but here they are:

text/x-log myDEBUG-1306818221-298276.log
ASCII text, with very long lines

[31-May-2011 00:03:41] PHP Warning: require(includes/templates/template_default/templates/tpl_about_us_default.php) [<a href='function.require'>function.require</a>]: failed to open stream: No such file or directory in /home/keepitp1/public_html/includes/templates/cherry_zen/common/tpl_main_page.php on line 114
[31-May-2011 00:03:41] PHP Fatal error: require() [<a href='function.require'>function.require</a>]: Failed opening required 'includes/templates/template_default/templates/tpl_about_us_default.php' (include_path='.:/usr/lib/php') in /home/keepitp1/public_html/includes/templates/cherry_zen/common/tpl_main_page.php on line 114


text/x-log myDEBUG-1306765703-97828.log
ASCII text, with very long lines

[30-May-2011 09:28:24] PHP Warning: require(includes/templates/template_default/templates/tpl_about_us_default.php) [<a href='function.require'>function.require</a>]: failed to open stream: No such file or directory in /home/keepitp1/public_html/includes/templates/cherry_zen/common/tpl_main_page.php on line 114
[30-May-2011 09:28:24] PHP Fatal error: require() [<a href='function.require'>function.require</a>]: Failed opening required 'includes/templates/template_default/templates/tpl_about_us_default.php' (include_path='.:/usr/lib/php') in /home/keepitp1/public_html/includes/templates/cherry_zen/common/tpl_main_page.php on line 114


text/x-log myDEBUG-1306508668-595633.log
ASCII text, with very long lines

[27-May-2011 10:04:28] PHP Warning: require(includes/templates/template_default/templates/tpl_about_us_default.php) [<a href='function.require'>function.require</a>]: failed to open stream: No such file or directory in /home/keepitp1/public_html/includes/templates/cherry_zen/common/tpl_main_page.php on line 114
[27-May-2011 10:04:28] PHP Fatal error: require() [<a href='function.require'>function.require</a>]: Failed opening required 'includes/templates/template_default/templates/tpl_about_us_default.php' (include_path='.:/usr/lib/php') in /home/keepitp1/public_html/includes/templates/cherry_zen/common/tpl_main_page.php on line 114

[haredo]

What you need to do is reback track your tiny upload and replace those files you have loaded on zen cart back with the original zen core .php file...

[geotnt]

So, by your reply, I presume that .php files aren't modified by using the system?

Can you tell me what files are used by the zen cart admin login?

[geotnt]

can anyone help?

[DrByte]

PHP Warning: require(includes/templates/template_default/templates/tpl_about_us_default.php) [function.require]: failed to open stream: No such file or directory in ...

That message is telling you that a file it's looking for is missing ... and names the file, as I've highlighted for your convenience.

It's got nothing to do with your admin access though.

[DrByte]

Can you tell me what files are used by the zen cart admin login?

If your admin page is coming up blank, it's almost certain that it's *not* related to "login" specifically.
Instead, you've likely corrupted one or more critical bootstrap files that are used to load *every* admin page, hence the "blank screen" indicating that you've triggered a PHP error, either due to a syntax error in something you've edited, or a file that's been incompletely uploaded or is deleted/missing, etc.

The debug logging explained at https://www.zen-cart.com/tutorials/index.php?article=82 would normally create myDebug-adm-xxxx.log files, but if you've damaged a file that's loaded even before the logging system is initialized, then of course it can't prepare those logs for you.

Here's the recommended approach for you: http://www.zen-cart.com/wiki/index.p...Obscure_Issues

[geotnt]

That's a place to start.

Now, let me ask. If I decide to go with a completely new install of Zen Cart, what files do I need to keep in order to restore the store items? Are the files in the root directory, or in the Zen Cart admin directory?

This all started because tinyMCE wasn't working properly.

[DrByte]

Um ... if by "restore the store items" you're referring to your "products", then the answer is: neither. That information is in the database, not PHP files.

Re-installing is probably overkill. But if you do, be sure you take a database backup before you do ANYTHING, because it sounds like you're not understanding what the database is, and since a "new install" involves emptying the database, I wouldn't be surprised if you ended up wiping everything out.

Instead, I would suggest simply undoing whatever you did when you uploaded files the other day. I'm guessing you put some files in the wrong places ... and the comparison I pointed you to would expose that quickly.