Ok, so my boss is using a third-party payment system (############) for orders on zencart. I've recently been assigned to take care of the sales, but I don't understand what the different order statuses mean.
The three types of orders that I'm getting are:
Preparing [############ Payment]
Pay_success [############ Payment]
Processing [############ Payment]
From my admin controls at the third-party system ############, I can see that money has been successfully transferred to me from only the buyers with the "Pay_success" status, whereas the customers with Preparing and Processing on zencart are not showing up whatsoever on ############.
Should I ignore these other two statuses? Or do they just refer to customers who placed an order but for some reason decided to change their mind and not pay?
Any help would be appreciated,
Bookmarks