Results 1 to 2 of 2
  1. #1
    Join Date
    Jun 2011
    Posts
    6
    Plugin Contributions
    0

    help question Customer Downloads

    I was trying to find out where to go to find out if a customer has downloaded their product yet? The order still says "processing" and it has been since May 28th that the order was made.

  2. #2
    Join Date
    Jan 2004
    Posts
    66,364
    Blog Entries
    7
    Plugin Contributions
    274

    Default Re: Customer Downloads

    "Processing" is simply the status that the order was set to when payment was completed. "Processing" generally means you're working on processing the order, ie: picking, packing, preparing for shipping, etc.

    If you want to update that to something else after fulfilling the order, you have to do that manually by navigating to that order in your Admin panel, clicking Edit to open it, and then select a new order-status from the pulldown menu. You can add comments there too, such as a tracking number if you were shipping goods, etc. And you can optionally email those comments, and the fact that the status has been changed, to the customer when you click submit.
    On that same screen you can see all the downloads associated with that order, and there you can tell whether they've attempted a download or not, since the count will be less than the number you set it to allow.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

 

 

Similar Threads

  1. Customer specific downloads
    By bigdrunk in forum Setting Up Categories, Products, Attributes
    Replies: 1
    Last Post: 16 Jul 2010, 10:07 AM
  2. Customer Downloads
    By Shelia in forum Basic Configuration
    Replies: 1
    Last Post: 22 Aug 2009, 03:59 PM
  3. Limit 1 Per Customer (digital downloads) - Possible?
    By hifipj in forum General Questions
    Replies: 6
    Last Post: 27 Mar 2008, 06:09 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR