CraftySyntax Live Help Sidebox image is empty

[skywalker826]

Hi,

I'm having zen cart 1.3.8a, I'm installing Crafty Syntax Live help.
- http://www.mydomain.com/livehelp (using setup)
version 2.14.6

http://www.mydomain.com/livehelp/login.php is working fine.

- sidebox module was installed accordingly at
languages/
modules/
templates/

with only minor changes to tpl_craftysyntax_sidebox.php

- I reviewed tpl_craftysyntax_sidebox.php

$cs_flag = "true";
// Directory where Crafty Syntax Live Help is installed
$cs_dir = "http://www.mydomain.com/livehelp";
// Department that you will be monitoring.
$cs_dept = "3";
// Pingtimes as set in Crafty Syntax.
$cs_pingtimes = "15";

if ($cs_flag){
    // If passing username then query the database to collect first and last name
    global $db;
    if (isset($_SESSION['customer_id']) && $_SESSION['customer_id']) {
        $cs_customer_id = $_SESSION['customer_id'];

        $customer_query = "select customers_firstname, customers_lastname, customers_email_address
                      from " . TABLE_CUSTOMERS . "
                         where customers_id = '" . (int)$_SESSION['customer_id'] . "'";

        $customer = $db->Execute($customer_query);

        $cs_full_name = $customer->fields['customers_firstname'] . ' ' . $customer->fields['customers_lastname'];
        // Future version - trying to pass zencart customer email address to CSLH.
        //$cs_email = $customer->fields['customers_email_address'];
    }else{
        $cs_customer_id = '';
        $cs_full_name = 'Guest';
        // Future version - trying to pass zencart customer email address to CSLH.
        //$cs_email = '';
    }
    // Build Link to Crafty Syntax here which includes the full customer name.
    $cs_link = $cs_dir . '/' . 'livehelp_js.php?department=' . $cs_dept . '&pingtimes=' . $cs_pingtimes . '&username=' . $cs_full_name;
}else{
    // Build Link to Crafty Syntax here - no customer name.
    $cs_link = $cs_dir . '/' . 'livehelp_js.php?department=' . $cs_dept . '&pingtimes=' . $cs_pingtimes;
}

$content = "";
$content .= '<div id="' . str_replace('_', '-', $box_id . 'Content') . '" class="sideBoxContent centeredContent">';
$content .= '<script type="text/javascript" src="' . $cs_link . '"></script>';
$content .= '</div>';
?> 

I even tested with
$cs_dir = "livehelp";

But the sidebox images did not appear at the front website.

so, I decided to test it by inserting the "test" word in $content.

$content = "test";
$content .= '<div id="' . str_replace('_', '-', $box_id . 'Content') . '" class="sideBoxContent centeredContent">';
$content .= '<script type="text/javascript" src="' . $cs_link . '"></script>';
$content .= '</div>'; 

I only get:
- the title of the Live Help
- the word test

there is no offline/online images loaded. I verified, and the images are there in http:\\www.mydomain.com\livehelp\images

the javascript in the $content doesn't seems to execute properly
I view the page source, the url to livehelp_js.php looks ok.

 <div class="box-indent">

            <div class="box1_body">
                test<div id="craftysyntaxsideboxContent" class="sideBoxContent centeredContent"><script type="text/javascript" src="http://www.mydomain.com/livehelp/livehelp_js.php?department=3&amp;pingtimes=15&amp;username=Guest"></script></div>            </div>

I really don't know what is wrong here.
Can anyone of you who has similar issue, help me out here ?

Thanks.

Regards,
Sky