(10002) Cant connect to PayPal Express

**ibcwebtech** · 2 Aug 2011, 04:05 PM

My new website http://www.amazingaccessories.co.uk I have set up PayPal Express and I have put all the API details in but I cannot seem to get it to work when I go through checkout.

The message I get is
We are sorry for the inconvenience. The PayPal account authentication settings are not yet set up, or the API security information is incorrect. We are unable to complete your transaction. Please notify the store owner so they can correct this problem. (10002)

Any advice.

Alex

**DrByte** · 2 Aug 2011, 06:08 PM

That means you've entered the wrong API credentials.
www.zen-cart.com/getpaypal

**ksookma** · 2 Aug 2011, 06:13 PM

Log in to PayPal click on the profile page -> request / view API signature. PayPal has updated the layout if you cant find it give them a call.

**ibcwebtech** · 2 Aug 2011, 08:42 PM

I have checked the settings and they are correct. I have emailed them and called them and it they cant help!!! I think it could be a technical problem!!!!

**DrByte** · 2 Aug 2011, 09:52 PM

You're probably using "Sandbox" mode with Live credentials, or you're using "Live" mode with sandbox credentials.
Or you're just using wrong credentials altogether.