404 error for new file format download

**nikerymis** · 3 Aug 2011, 03:43 AM

Hi all,

My company sells ebooks. We recently expanded into two new file formats (Mobipocket and Microsoft LIT). I had no trouble setting up the new attributes and everything seemed to set up correctly. However, when one of these new file formats is purchased and downloaded, the customer receives a 404 error.

I have updated the .htaccess in the downloads directory to include the extensions for these files, but still the error. I feel like I'm missing a (probably very simple) step to setting these up, but I can't find anything about this in the forum, the wiki, or the FAQs and tutorials.

Any ideas? Thank you for any assistance.

**DrByte** · 3 Aug 2011, 04:04 AM

If you're using the default setup where Download By Redirect is enabled, then you need to add those filetypes to the .htaccess in your /pub/ folder, not the /download/ folder.

**nikerymis** · 3 Aug 2011, 04:10 AM

I knew I was missing something simple. That did the trick, thank you very much!

**lexxymark** · 7 Nov 2011, 06:13 PM

Originally Posted by DrByte

If you're using the default setup where Download By Redirect is enabled, then you need to add those filetypes to the .htaccess in your /pub/ folder, not the /download/ folder.

Where can I find the code to do this? thx- Amy

**DrByte** · 8 Nov 2011, 12:04 AM

Amy,
I'm not sure exactly what your question is. The text you quoted already appears to answer the question.

**lexxymark** · 8 Nov 2011, 01:53 AM

Thanks for the reply. I thought I was asking what code needs to be in .htaccess so customers can download that particular kind of file (in my case a zip or pdf).

I'm trying to offer downloads and i've followed all of the directions in the tutorials for downloads and everything works great (file is there in the cart, on the confirmation page, etc, until i click the download button on a test purchase and I get a "file does not exist" error. File is definitely there in the downloads folder and the permission is set correctly.

Trying to troubleshoot and this seemed like it could be the answer because I have Magic SEO installed which altered my .htaccess so I thought that maybe something was missing.

**DrByte** · 8 Nov 2011, 03:58 AM

1. Did you test deleting all traces of the "Magic SEO" addon and see whether that suddenly fixes the problem? If it does, then you need to decide what to do about using that addon.

2. The .htaccess referred to in this thread is the one in the /pub/ folder. And .zip and .pdf should already be supported if you've properly installed the latest version of Zen Cart. The Magic SEO addon should NOT have touched that .htaccess file. If it did, then that's just one more huge strike against it.

**lexxymark** · 8 Nov 2011, 03:28 PM

by /pub you mean /public_html correct?

sounds like i have some work to (un)do.

thx.

**DrByte** · 8 Nov 2011, 06:09 PM

No. I meant /pub.

Zen Cart does NOT come with a /public_html/.htaccess file. That would be something you added yourself, perhaps from an addon, or directly on your own.
Zen Cart DOES come with /public_html/pub/.htaccess, which shouldn't need any tampering under normal circumstances.

None of the .htaccess supplied by Zen Cart have anything to do with Magic SEO.