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  1. #1
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    Default NO download links - need help quickly please - grand opening is this weekend

    For some reason, when someone does an order in my store (virtual product downloads) and their checkout total is zero (because using a coupon or downloading a free product) their download links do not show up. If they have a dollar total, the download links show up fine. We installed a Wishpot module last night, and uninstalled a wishlist module that wasn't working correctly, and I think we may have overwritten or deleted something we shouldn't have because that was about when the download issue started. Anyone know what it might be? We have new freebies that have hit the store and will have lots of downloads this weekend and they aren't working.

  2. #2
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    Default Re: NO download links - need help quickly please - grand opening is this weekend

    Can anyone help me with this? I just keep getting more and more emails with people who can't download, it is so frustrating.

  3. #3
    Join Date
    Sep 2003
    Location
    Ohio
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    Default Re: NO download links - need help quickly please - grand opening is this weekend

    What do you have set on the Payment Modules for the Order Status ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

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  4. #4
    Join Date
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    Ohio
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    Default Re: NO download links - need help quickly please - grand opening is this weekend

    Also check the Configuration ... GV/Coupons on the Order Status:
    Default Order Status For Zero Balance Orders
    When an order's balance is zero, this order status will be assigned to it.
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  5. #5
    Join Date
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    Default Re: NO download links - need help quickly please - grand opening is this weekend

    Delivered

  6. #6
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    Default Re: NO download links - need help quickly please - grand opening is this weekend

    That one says Processing - from your 2nd comment

  7. #7
    Join Date
    Sep 2003
    Location
    Ohio
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    Default Re: NO download links - need help quickly please - grand opening is this weekend

    When these orders come in that are not available on links ... what is there Order Status?

    What are your settings in the Configuration ... Attribute Settings?

    Are the Downloads on the Orders or are they missing?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  8. #8
    Join Date
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    Default Re: NO download links - need help quickly please - grand opening is this weekend

    Attribute settings are
    true
    false
    true
    0
    5
    4
    2
    4
    true
    true
    true
    true
    1
    1

  9. #9
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    Default Re: NO download links - need help quickly please - grand opening is this weekend

    status on these orders that are coming in show Delivered

    The download links are not there at all if it is zero
    it just comes up with a screen that says Thank You We Appreciate your Business Then it has the info I typed in on the page back when we set up the store saying that the products are virtual and they can download immediately if they paid with Paypal, then it has the box with the notify me of update on this product. That's it.

  10. #10
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    Default Re: NO download links - need help quickly please - grand opening is this weekend

    my site is www.scraps-n-pieces.com/store if it will help you to look at it. It was working fine up until yesterday evening. We installed a Wish Pot module and then it quit working right. Thanks

 

 
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Zen-Cart, Internet Selling Services, Klamath Falls, OR