Originally Posted by
DrByte
The built-in password reset works just fine as long as you've not set the minimum password length to some insanely low number like less than 5.
And, each time they use that it replaces their old password, so EVERY password they used previously is no longer valid.
So, to login they MUST wait for the email and use that new password.
Making multiple requests in a short time will result in them not knowing which new password is correct.
You could install the Encrypted Master Password addon, and see whether that allows you to login as the customer, and then change their password for them.
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