SHIPPING OPTIONS NOT SHOWING UP in SHIPPING ESTIMATOR

[Steve L]

Hi please help. I recently installed the TABLE RATE CLONE. (x3) for shipping. It worked great for a while and then all of a sudden it stopped showing up in the Shipping Estimator. I tried deleting and reloading the php files, but no luck. Now only free shipping will show up. I;m running 3.9h on Linux Plesk server. My skill level is very low.

[Ajeh]

When you go to the Admin and the Modules ... Shipping ... do you see all of the Shipping Modules?

Do you have any Sort Orders set? If so, are they all unique?

Do you see any debug logs in the /cache directory?

What Zones do you have set on the Shipping modules? Do you have the DEFINES for these Zone Definitions setup completely?

[Steve L]

Thank you for the response.

Q.When you go to the Admin and the Modules ... Shipping ... do you see all of the Shipping Modules?
A. No problem seeing the modules in the admin section.

Q. Do you have any Sort Orders set? If so, are they all unique?
A. Tried setting sort orders. No difference.

Q. Do you see any debug logs in the /cache directory?
A.Don't know where the cache directory is.

Q.What Zones do you have set on the Shipping modules? Do you have the DEFINES for these Zone Definitions setup completely?
A. I'm only using table rate shipping. They are the only ones active (green). Would the zones settings still effect this?

[Ajeh]

The /cache directory on your server is at the same level as the /images and /your_secret_admin ...

If you have green dots then you have no Zones set on the shipping modules ... are you using the 3 tables to show at the same time for all customers or for different customers depending on their address?

When you go to the Modules ... Shipping ... and click on the Shipping Zones that you are using, what settings do you see on the right panel for each of these?

[Steve L]

Thanks for getting back to me.

Q: The /cache directory on your server is at the same level as the /images and /your_secret_admin ...

I see the following debug reports in my cache directory
ftp://[email protected]
ftp://[email protected]
ftp://[email protected]
ftp://[email protected]

Q:If you have green dots then you have no Zones set on the shipping modules ... are you using the 3 tables to show at the same time for all customers or for different customers depending on their address?

A: All green dots. When it was working I was using 4 Table Rate Clones at the same time. Just with different titles. No zones. Now they won't show up even when only one is on or even the standard table rate option.

Q:When you go to the Modules ... Shipping ... and click on the Shipping Zones that you are using, what settings do you see on the right panel for each of these?

A: It says Shipping Zone: None. There is an option for Forida, but this has not been selected.

Thanks again for your help.

[Ajeh]

What is the content of the of the debug logs that you see in: /cache

and do the dates on the files relate to when you try to go to either Shipping Estimator or the Checkout Shipping page?

When you go to the Checkout Shipping page do you get errors?

What are ALL of the settings on the Shipping Modules, in the right panel, that you have installed?

[Steve L]

Q:What is the content of the of the debug logs that you see in: /cache

A: This is the content of one. It does seem to be about shipping.
[13-Oct-2011 20:25:37] PHP Warning: include_once(includes/modules/shipping/table2.php) [<a href='function.include-once'>function.include-once</a>]: failed to open stream: No such file or directory in /var/www/vhosts/giftgardens.co.za/httpdocs/includes/classes/shipping.php on line 58
[13-Oct-2011 20:25:37] PHP Warning: include_once() [<a href='function.include'>function.include</a>]: Failed opening 'includes/modules/shipping/table2.php' for inclusion (include_path='.:') in /var/www/vhosts/giftgardens.co.za/httpdocs/includes/classes/shipping.php on line 58
[13-Oct-2011 20:25:37] PHP Fatal error: Class 'table2' not found in /var/www/vhosts/giftgardens.co.za/httpdocs/includes/classes/shipping.php on line 59

Q:and do the dates on the files relate to when you try to go to either Shipping Estimator or the Checkout Shipping page?
A:They seem to.

Q: When you go to the Checkout Shipping page do you get errors?
I get this error message
Not Available At This Time
"Sorry, we are not shipping to your region at this time.
Please contact us for alternate arrangements."

Q.What are ALL of the settings on the Shipping Modules, in the right panel, that you have installed?Table Rate. Two modules installed. Do you need the settings of ones I have installed and then removed as well. Could that have done something?

FIRST MODULE

Enable Table Method
True

Shipping Table
25:8.50,50:5.50,10000:0.00

Table Method
weight

Handling Fee
0

Handling Per Order or Per Box
Order

Tax Class
--none--

Tax Basis
Shipping

Shipping Zone
--none--

Sort Order
20

AND
able Rate Clone 4 - Change this Text in ./languages/english/modules/shipping/table2.php line 25

Enable Table Method
True

Shipping Table
25:8.50,50:5.50,10000:0.00

Table Method
weight

Handling Fee
0

Tax Class
--none--

Tax Basis
Shipping

Shipping Zone
--none--

Sort Order
30


Ignore the title. That is just a reload of the original.

Thanks again.

[Ajeh]

Could you reload, via FTP, to your server:
/includes/modules/shipping/table2.php
/includes/languages/english/modules/shipping/table2.php

[Steve L]

I've reloaded Table 2. No difference. It is still not showing up.

Thanks again.

[Ajeh]

Do your Products all have weight?

In the Configuration ... Shipping/Packaging ... what setting do you have on:

Order Free Shipping 0 Weight Status
If there is no weight to the order, does the order have Free Shipping?
0= no
1= yes

Note: When using Free Shipping, Enable the Free Shipping Module this will only show when shipping is free.

Also, why are you using the two Table Rate shipping modules if they are both setup the same?