Blank page when trying to register.

**pensaro1** · 30 Oct 2011, 08:13 PM

Hello. I have been trying to test my site to make sure its working OK. by having someone create an account. When they try to do this they are met with a blank page and nothing gets recorded to tell me anything. Where do I start looking to fix this?
ZC 1.3.9h. Linux server. PHP 5.2.17 (Zend2.2.0).
My site www.pensaro.com.

**stevesh** · 30 Oct 2011, 09:00 PM

Start here:

http://tutorials.zen-cart.com/index.php?article=82

**pensaro1** · 31 Oct 2011, 09:03 AM

Originally Posted by stevesh

Start here:

http://tutorials.zen-cart.com/index.php?article=82

Hi stevesh and thanks for the pointer. I followed the tutorial and found this error message in my cache- 'PHP Parse error: syntax error, unexpected T_STRING in /home/MYNAME/public_html/gardenshop/includes/languages/english/create_account.php on line 20'
I was trying to change the welcome message and put my own store name. I have now changed it back to this 'define('EMAIL_SUBJECT', 'Welcome to 'STORE_NAME');' but on submitting a test registration I am still met with a blank page and the same error message in cache. I must be doing something wrong but what?

**dbltoe** · 31 Oct 2011, 09:28 AM

A few too many ' in the line. It should read

Code:

define('EMAIL_SUBJECT', 'Welcome to ' . STORE_NAME);

The 'Welcome to ' is a literal while STORE_NAME is a variable.

**pensaro1** · 31 Oct 2011, 09:38 AM

Originally Posted by pensaro1

Hi stevesh and thanks for the pointer. I followed the tutorial and found this error message in my cache- 'PHP Parse error: syntax error, unexpected T_STRING in /home/MYNAME/public_html/gardenshop/includes/languages/english/create_account.php on line 20'
I was trying to change the welcome message and put my own store name. I have now changed it back to this 'define('EMAIL_SUBJECT', 'Welcome to 'STORE_NAME');' but on submitting a test registration I am still met with a blank page and the same error message in cache. I must be doing something wrong but what?

Hello to everyone. I think I found the mistake. I checked in my backup files and I think I had these ' ' in the wrong place. It should be 'Welcome to ' . STORE_NAME); instead of the above. Things seem to work OK now. Thanks to stevesh for pointing me in the right direction. Thanks to dbltoe also. I found the mistake before reading your message but if I hadn't it would have helped. Thanks.

**pensaro1** · 31 Oct 2011, 01:12 PM

Hello again. I have solved 1 problem and now found another. New registrations work and the success message comes to the screen. That's good. Now however I found that the welcome message does not go to the new registrant but comes back to 'contact@pensaro.com'. I have been trying to find where to fix that without success so far.

**pensaro1** · 2 Nov 2011, 10:17 AM

Originally Posted by pensaro1

Hello again. I have solved 1 problem and now found another. New registrations work and the success message comes to the screen. That's good. Now however I found that the welcome message does not go to the new registrant but comes back to 'contact@pensaro.com'. I have been trying to find where to fix that without success so far.

2 Nov. Further information for anyone who might be able to help. I have a redirect for my business email to go to my personal email inbox. Other messages are getting thru but the welcome email from my zencart store is not. It seems to go FROM ZC and ends up back IN my ZC inbox.

**pensaro1** · 3 Nov 2011, 09:45 PM

Update on this issue. Because I can't find out why the welcome email is not going to new customers I have removed the part of the message referring to a welcome email in 'create_account_success.php.'
The result of that changes the look of the success screen to show this;- ''NAVBAR_TITLE_1 :: NAVBAR_TITLE_2
HEADING_TITLE
TEXT_ACCOUNT_CREATED
PRIMARY_ADDRESS_TITLE''
followed by name and other details. This is not how it was originally. Would really like some help on this. I suspect it has something to with the way ZC 'knows' who to send a welcome email to, but I am going round in circles searching forums and faqs.

**dbltoe** · 4 Nov 2011, 03:48 AM

My mother used to call it, "Jumping on your horse and riding madly off in all directions."
I think you should put the file back the way it's supposed to be in 1.3.9h, check your e-mail settings in youradmin, and let us know more about the site.

You can start by replying with answers to the questions in the posting tips. Since this is not a common problem, it might not be easy to find. Therefore we need everything but your shoe size in order to try and duplicate the problem.

**pensaro1** · 4 Nov 2011, 10:55 AM

Hi again and thanks for trying to help. I have put that file back the way it was and cleared the browser cache. Registration IS succesful and shows in my list of customers and the account seems to work but the success account created screen still looks like this;-
NAVBAR_TITLE_1 :: NAVBAR_TITLE_2
HEADING_TITLE
TEXT_ACCOUNT_CREATED
PRIMARY_ADDRESS_TITLE.... Name and other details.

That screen is not how it was but the only real problem is that a welcome email IS being sent but it goes from my business email back to my business email and not to customer.

Details which might be helpful are;-
ZC 1.3.9h. Linux server (linuxweb49 apache). PHP 5.2.17 (Zend2.2.0). mysql 5.1.56. Host - Justhost.