I've explored the forum to no avail. I have a cart that gift certificates is not working.

here are the details.

The version is 1.3.9h
The gift certificates module is turned on and showing as active.
I've insured that the cart is using the ot_gv.php for 1.3.9h and in fact, reuploaded it in case it was corrupted or something.

The site has no addons or customization.

When someone buys a gift certificate it goes thru as a normal order, meaning the shipping page is present. It records the order but not as a gift certificate.

I don't know what else to do or to look at.