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  1. #1
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    customer issue Customer order details not showing in My Account page

    when a customer places an order it should be stored on the customer account page, which does on my website, but when the customer clicks on "view" button to see the order details, the page is blank, it goes to this link ending with the order number

    /index.php?main_page=account_history_info&order_id=5

    but the area where it should load the order information is empty.

    plus i'm having the same type of blank page when the customer gets an email after the order which has the invoice link, when clicked on the invoice link the page is empty too.

    please help!!

    if anyone can advise which files work with these pages, or if this is a common error can someone guide me to the solution.

    thanks.

  2. #2
    Join Date
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    Default Re: Customer order details not showing in My Account page

    I would get the Debug Tool from the Free Software Add Ons to show you which file is causing this error ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

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  3. #3
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    Default Re: Customer order details not showing in My Account page

    thanks Ajeh, i'll try that and see what happens.

  4. #4
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    application error Re: Customer order details not showing in My Account page

    Hi Ajeh,

    i just installed the debug tool and unfortunately it's not returning any errors in any form.

    i also backed up everything and reinstalled zen-cart from scratch then replaced all the files with the backed up one and did everything that the tutorial says https://www.zen-cart.com/tutorials/i...hp?article=100
    but still the same blank order info page.

    what do you think would be the problem??

    anyone has any experience in this matter??

    please help.

    thanks.

  5. #5
    Join Date
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    Location
    Ohio
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    Default Re: Customer order details not showing in My Account page

    You might want to get something like Beyond Compare from scootersoftware.com and compare a clean Zen Cart to all the files for your site and see if you can spot something that is bad ...

    It is unusual for the Debug Tool not to show an error on something like this ...

    Make sure the /cache is 777 and that you refresh it after hitting the page with the problem ...

    Now if it is in the code, that might have to be worked out with a comparison with Beyond Compare ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  6. #6
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    application error Re: Customer order details not showing in My Account page

    I have a similar problem. Just upgraded from 1.3.8a to 1.3.9h and have some dificulties.
    When listing orders in Admin, all the names appear normally, when clicking on the edit, invoice or packing slip, the customer name, billing and shipping address is not shown, do you have any idea why?
    Telephone, email and all else apears normally.

    I did the Winmerge compare before upgrade and I think that I really left inside just the functions that were important for my mods to work.

    Thanks, Trigi

  7. #7
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    Default Re: Customer order details not showing in My Account page

    Sorry, I found out that this is a bug:
    http://www.zen-cart.com/forum/showth...964#post953964

  8. #8
    Join Date
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    Ohio
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    Default Re: Customer order details not showing in My Account page

    Thanks for the update that this is working for you now and for posting the solution to the problem ... that is always a great help to others ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

 

 

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