My Shipping estimator does not work for guests / users not logged in

[bgroup99]

Hi,

I have the USPS, UPS, and Free Options shipping modules configured on vapenow.com.

When I have an item in the cart as a guest and try to estimate shipping, no quotes are returned; however, when I am logged in as a customer the estimator works fine.

I have already uninstalled and resinstalled all three modules.

I tested with flat rate, and that shows up in the estimator for guests.

Any advice? I'm stumped

Thanks!

[Ajeh]

As a guest, did you try to add an address so that there is something to quote prices for in the shipping estimator?

[bgroup99]

As a guest, did you try to add an address so that there is something to quote prices for in the shipping estimator?

Thanks for your reply Ajeh.

When the shipping estimator comes up, it asks for country, state, and zip. Given that it doesn't ask for an address, I didn't think that an address is required.

If an address is required, how might I implement things such that users are prompted for their address in the pop-up window when they click on the shipping estimate button?

[Ajeh]

Did you pick a Country, State and Zip code and hit Update to get a quote?

[bgroup99]

Did you pick a Country, State and Zip code and hit Update to get a quote?

Yeah, I tried with both US and Canadian addresses multiple times, but no quotes were returned any of the times. :

Any ideas?

Thanks

[Ajeh]

What version of Zen Cart?

Clean Install or an Upgrade?

What shipping modules are installed?

Do you have Zones set on them?

Have you an URL that we could perhaps peek at?

[bgroup99]

What version of Zen Cart?

Clean Install or an Upgrade?

Zen Cart 1.3.9g
Database Patch Level: 1.3.9g
v1.3.9g [2010-10-03 00:08:06] (Version Update 1.3.8->1.3.9g)
v1.3.9f [2010-08-29 20:37:40] (Version Update 1.3.8->1.3.9f)
v1.3.9d [2010-07-13 15:42:29] (Version Update 1.3.8->1.3.9d)
v1.3.8 [2009-09-22 06:38:55] (Version Update 1.3.7->1.3.8)
v1.3.7 [2007-03-02 20:35:52] (Fresh Installation)

What shipping modules are installed?

Do you have Zones set on them?

Free Shipping Options - Shipping zone: US

UPS - Shipping zone: US

USPS - Shipping zone: NotUS

Have you an URL that we could perhaps peek at?

Sure, Vapenow.com

Thanks!

[Ajeh]

On your Zone Definitions ... do you have the DETAILS set to specific Countries and States?

NOTE: you should upgrade to v1.3.9h as that is more current than v1.3.9g and not a difficult upgrade ...

[bgroup99]

On your Zone Definitions ... do you have the DETAILS set to specific Countries and States?

I don't believe so. I've attached a screenshot of the US Zone Definition Details page and it is just sent to the country. I'm assuming that this could be causing the issue? How should I proceed?

NOTE: you should upgrade to v1.3.9h as that is more current than v1.3.9g and not a difficult upgrade ...

Yeah, it's on our to do list -- been distracted with a site redesign.

Thanks

[Ajeh]

Could you first try turning off the SEO/rewrites ... does it work?

If not, try switching to the Classic Template ... does it work?