Page 2 of 6 FirstFirst 1234 ... LastLast
Results 11 to 20 of 55
  1. #11
    Join Date
    Jan 2004
    Posts
    66,364
    Blog Entries
    7
    Plugin Contributions
    274

    Default Re: PayPal has unexpectedly returned a blank address

    It does indeed appear that PayPal isn't sending full address details back. Nothing we can do about that from our end.

    You'll need to log a ticket with their support people: www.paypal.com/mts

    Give them the contents of these log files: Paypal_CURL_EC-7DE42988S3908964J_VEYD.log and Paypal_CURL_EC-7DE42988S3908964J_PSBd.log
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  2. #12
    Join Date
    Dec 2011
    Location
    Atlanta, GA
    Posts
    32
    Plugin Contributions
    0

    Default Re: PayPal has unexpectedly returned a blank address

    DrByte, thanks for the help so far.

    Spoke with PP and they informed me that the shipping varible that I'm sending is messed up. I don't use shipping and most of it is off.

    I will turn on some shipping and run test.
    Can you advise on how to PROPERLY set up no shipping for use with PP?

    Thanks again!

    Also, others may want to read these:
    http://www.zen-cart.com/forum/showth...t=88416&page=4

    http://www.zen-cart.com/forum/showthread.php?t=125948

  3. #13
    Join Date
    Jan 2004
    Posts
    66,364
    Blog Entries
    7
    Plugin Contributions
    274

    Default Re: PayPal has unexpectedly returned a blank address

    I don't see how either of those links is relevant to the matter at hand. The first is talking about Website Payments Standard. And the second is about PayPal's inability to receive 2 addresses per transaction for a customer.

    As far as free shipping goes, simply setting up products with free shipping is the easiest way. How exactly have YOU configured things for no shipping? And why?
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  4. #14
    Join Date
    Dec 2011
    Location
    Atlanta, GA
    Posts
    32
    Plugin Contributions
    0

    Default Re: PayPal has unexpectedly returned a blank address

    I am selling services not products. I don't have anything to ship.

    The tech at PP said there was a conflict with my shipping info that is being sent to them. He said that a varible is sent to them indicating a shipping address (or not). He said if I sent a 0, PP would look for a shipping address. If I sent a 2, PP would not look for a shipping address.

    I will try to set up free shipping.

  5. #15
    Join Date
    Dec 2011
    Location
    Atlanta, GA
    Posts
    32
    Plugin Contributions
    0

    Default Re: PayPal has unexpectedly returned a blank address

    Ok, I found the problem.

    I change one of my products from virtual (no shipping) to not (shipping required).

    The transaction WAS successful.

    Now, I would like some advice on how to set up the products (service) and shipping properly.

    Preferably, I would like my customers to never have to deal with shipping concerns during checkout.

  6. #16
    Join Date
    Dec 2011
    Location
    Atlanta, GA
    Posts
    32
    Plugin Contributions
    0

    Default Re: PayPal has unexpectedly returned a blank address

    Also, if I go directly to PP with something in the cart, PP kicks me back to ZC step 1 of check out, then 2, 3, and then back to PP.

  7. #17
    Join Date
    Jan 2004
    Posts
    66,364
    Blog Entries
    7
    Plugin Contributions
    274

    Default Re: PayPal has unexpectedly returned a blank address

    Quote Originally Posted by slingblade01 View Post
    The tech at PP said there was a conflict with my shipping info that is being sent to them. He said that a varible is sent to them indicating a shipping address (or not). He said if I sent a 0, PP would look for a shipping address. If I sent a 2, PP would not look for a shipping address.
    Sounds like the feedback they give to people using Website Payments Standard, not Express Checkout.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  8. #18
    Join Date
    Dec 2011
    Location
    Atlanta, GA
    Posts
    32
    Plugin Contributions
    0

    Default Re: PayPal has unexpectedly returned a blank address

    So, after reading hundreds of post, what exactly is a virtual product and how do you skip shipping info with PP...successfully?

  9. #19
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: PayPal has unexpectedly returned a blank address

    You have several ways of doing Free Shipping ...

    If your Products are all Virtual Products, the checkout_shipping page is skipped completely ...

    If you have your Products set to 0 weight, and 0 weight is defined to be Free Shipping in the Configuration ... Shipping/Packaging ... then you will see the checkout_shipping page with the only choice for shipping being the FREE SHIPPING freeshipper ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  10. #20
    Join Date
    Dec 2011
    Location
    Atlanta, GA
    Posts
    32
    Plugin Contributions
    0

    Default Re: PayPal has unexpectedly returned a blank address

    I understand that. I tried the virtual products/zero weight/free shipping senario.

    But what is the point when PP sends the customer right back to the the ZC to verify the customers shipping address before completing the purchase. This is extremely confusing to the customers.

    The shipping is not skipped, it's just prolonged.

 

 
Page 2 of 6 FirstFirst 1234 ... LastLast

Similar Threads

  1. v150 Paypal has returned a blank address
    By xr3461 in forum PayPal Express Checkout support
    Replies: 9
    Last Post: 28 Dec 2012, 04:30 AM
  2. Replies: 3
    Last Post: 19 Sep 2012, 03:52 AM
  3. v150 Paypal has unexpectedly returned a blank address??
    By FourX in forum PayPal Express Checkout support
    Replies: 8
    Last Post: 15 Sep 2012, 01:55 AM
  4. v150 Paypyal Express blank address returned
    By meljen in forum PayPal Express Checkout support
    Replies: 3
    Last Post: 23 Jul 2012, 12:15 AM
  5. v150 "PayPal has unexpectedly returned a blank address"
    By swjake in forum PayPal Express Checkout support
    Replies: 1
    Last Post: 17 Feb 2012, 11:18 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR