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  1. #1
    Join Date
    May 2008
    Posts
    23
    Plugin Contributions
    0

    Default Authorize.net is approving cards, but my store says "There has been an error..."

    This problem started after signing up for a new account with Authorize.net. Orders processed using Paypal go though fine. However, when a customer chooses to pay with a credit card, they get the error "There has been an error processing your credit card. Please try again." But the payment WAS approved by authorize.net, so they usually try again (two or three times sometimes) and then they give up, only to find that their credit card was charged multiple times.

    In my email I get the approval from authorize.net but the order doesn't come through from Zencart, and the order never shows up in the admin panel.

    Anyone know how I can fix this?

    Here is a copy of the debug log from an order I attempted to put through:

    Response Code: 1.
    Response Text: This transaction has been approved.

    Results Received back from Authorizenet: Array
    (
    [x_response_code] => 1
    [x_response_reason_code] => 1
    [x_response_reason_text] => This transaction has been approved.
    [x_avs_code] => Y
    [x_auth_code] => 258584
    [x_trans_id] => 4107244459
    [x_method] => CC
    [x_card_type] => Visa
    [x_account_number] => XXXX2016
    [x_first_name] => Joshua
    [x_last_name] =>
    [x_company] =>
    [x_address] =>
    [x_city] =>
    [x_state] =>
    [x_zip] =>
    [x_country] => United States
    [x_phone] =>
    [x_fax] =>
    [x_email] => joshua@tweakdperformance.com
    [x_invoice_num] =>
    [x_description] => Website Purchase from Tweak'd Performance Online
    Store
    [x_type] => auth_capture
    [x_cust_id] => 872
    [x_ship_to_first_name] => Joshua
    [x_ship_to_last_name] =>
    [x_ship_to_company] =>
    [x_ship_to_address] =>
    [x_ship_to_city] =>
    [x_ship_to_state] =>
    [x_ship_to_zip] =>
    [x_ship_to_country] => United States
    [x_amount] => 22.94
    [x_tax] => 0.00
    [x_duty] => 0.00
    [x_freight] => 0.00
    [x_tax_exempt] => FALSE
    [x_po_num] =>
    [x_MD5_Hash] => 5CF7266A9AC16AA039B4CE59EAC094D4
    [x_cvv2_resp_code] => M
    [x_cavv_response] =>
    [x_test_request] => false
    [x_relay_form] => TRUE
    [zenid] => gticb3f1k6bsjquk7j9qmjoke2
    [HashValidationValue] => 558AD3E884C11D85FBACE6E58F848D49
    [HashMatchStatus] => FAIL
    [url] => https://secure.authorize.net/gateway/transact.dll
    )

    Using version 1.3.8a. Any help would be awesome!

    -Joshua

  2. #2
    Join Date
    May 2008
    Posts
    23
    Plugin Contributions
    0

    Default Re: Authorize.net is approving cards, but Zencart says "There has been an error..."

    Nevermind. I forgot to set the hash value in authorize.net to match the setting in Zen Cart.

    Cheers.

  3. #3
    Join Date
    Jan 2004
    Posts
    58,464
    Blog Entries
    3
    Plugin Contributions
    111

    Default Re: Authorize.net is approving cards, but my store says "There has been an error..."

    Quote Originally Posted by Dr Tweak View Post
    Using version 1.3.8a.
    YOU NEED TO UPGRADE A.S.A.P!

    Seriously.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donations always welcome: www.zen-cart.com/donate

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

 

 

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