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  1. #1
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    Default [Not a Bug] Product Descriptions blank in admin sometimes

    I did a search for this, but could not find anyone else with the same problem. So it may not be a bug.

    I am using the same editors as with previous versions, and I did a clean install on two sites. We are on the recently released, 1.5 final version now. A lot of items that we go to edit have a blank product description. But on the live site, they are all there.

    If the description is saved, then it reflects as blank on the live site in turn. But some items show up fine when being editied, and they show up the same on the live site itself.

    Is there some kind of screening process in the 1.5 version? I know some of our html may not be the best with some listings, but we never experienced this before with 1.39 and earlier.

    I am so grateful for any help with this, we have been having it occur for about a month since the release candidate we tried.

    Many thanks in advance.

  2. #2
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    Default Re: Product Descriptions blank in admin sometimes

    You might check post #6 of this thread to see if your php version is part of the problem:
    http://www.zen-cart.com/forum/showthread.php?t=153143
    Linda McGrath
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  3. #3
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    Default Re: Product Descriptions blank in admin sometimes

    Thanks for your reply Linda. Both sites are PHP 5.2.17 and on different servers, but I tried the thread post you recommended. It still does the same thing I'm afraid. I made the correct changes to the files mentioned. Would I need to change the UTF-8 setting as I saw in the docs somewhere? There are no special characters on the actual item pages though.

  4. #4
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    Default Re: Product Descriptions blank in admin sometimes

    I am also having the same problem. In admin in some categories the product description is there and in other categories it is missing. However, the description appears in the store. I upgraded from 1.39 to 1.5 and followed the installation instructions step by step.

  5. #5
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    Default Re: Product Descriptions blank in admin sometimes

    Please click Reply below and answer all the questions in the Posting Tips section.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  6. #6
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    Default Re: Product Descriptions blank in admin sometimes

    Hello,
    I just figured out why this is happening. The product description does not show in any product listing that has stock by attributes associated with it.

    I was unable to install the stock by attributes add-on to version 1.5 and have just learned from a different post that stock by attributes add-on has not been updated to accommodate the change.

    Unfortunately, my only option is to roll back to 1.39 and wait for the stock by attributes add-on to be updated for 1.5

  7. #7
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    Default Re: Product Descriptions blank in admin sometimes

    Just to update on our stores, we are not using attributes by stock module as it is not 1.5 compatible.

    If this has any bearing on the issue, say if somebody from Spain or France orders an item, on the invoice sometimes the address is blank. I can only get the shipping address from the email we receive of the order notification. With regards to these countries, a lot of them use the funny letters within the addresses.

    Bear in mind we never had this problem, or the one with the descriptions with 1.39 version. I am sure they are related, I think the system doesn't like certain html and letters from foreign addresses.

  8. #8
    Join Date
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    Default Re: Product Descriptions blank in admin sometimes

    ALL of my product descriptions disappear when I open them in admin. I wanted to add weights to them, as I just switched to using USPS, but have discovered it will take HOURS because I will have to open the catalog page, copy the description, then paste it back into the admin editor before saving it.

    The "define pages" editor is making those pages blank, too.


    An incredible amount of work. If anyone has found a better way, please let me know.

  9. #9
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    Default Re: Product Descriptions blank in admin sometimes

    See post #2 above.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  10. #10
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    Default Re: Product Descriptions blank in admin sometimes

    I'm using the latest version of php. The problems seem to stem from special characters like the trademark symbols.

    Removing them will NOT my suppliers happy, but I don't see any work around.

 

 
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