Page 1 of 2 12 LastLast
Results 1 to 10 of 12
  1. #1
    Join Date
    Apr 2012
    Posts
    15
    Plugin Contributions
    0

    Default Can't place an order (shipping rates are not shown), please help.

    I'm a new ZC user... everything used to work OK when I installed and even had some test transactions, and now, when the site went live, I can't make a purchase using not-PayPal paying option - when I press the "continue to checkout" button, the browser just returns the same page.

    Here's how it looks:


    Shipping Method:
    This is currently the only shipping method available to use on this order.
    United States Postal Service
    We are unable to find a USPS shipping quote suitable for your mailing address and the shipping methods we typically use.
    If you prefer to use USPS as your shipping method, please contact us for assistance.
    (Please check that your Zip Code is entered correctly.)

    Site: www.a p t e k a r u s.com

    Pls help, what have I done wrong, any suggestions?

    Thanks in advance!!!

  2. #2
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: Can't place an order (shipping rates are not shown), please help.

    Please make sure that you are using the current January 22, 2012 USPS shipping module:
    http://www.zen-cart.com/showthread.p...anuary-22-2012
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  3. #3
    Join Date
    Apr 2012
    Posts
    15
    Plugin Contributions
    0

    Default Re: Can't place an order (shipping rates are not shown), please help.

    Quote Originally Posted by Ajeh View Post
    Please make sure that you are using the current January 22, 2012 USPS shipping module:
    http://www.zen-cart.com/showthread.p...anuary-22-2012
    THANK YOU!

    Is it correct that the USPS server should first be chosen to work in the TEST mode and then USPS allows to work in PRODUCTION mode?

  4. #4
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: Can't place an order (shipping rates are not shown), please help.

    Test mode is sporadic ...

    Just use the Production Server, after you have ensured that your USPS Web Tools User ID has been activated with USPS ...

    Additional info on activating your USPS Web Tools User ID is available in out FAQs:
    http://www.zen-cart.com/content.php?...hipping-module
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  5. #5
    Join Date
    Apr 2012
    Posts
    15
    Plugin Contributions
    0

    Default Re: Can't place an order (shipping rates are not shown), please help.

    Quote Originally Posted by Ajeh View Post
    Test mode is sporadic ...

    Just use the Production Server, after you have ensured that your USPS Web Tools User ID has been activated with USPS ...

    Additional info on activating your USPS Web Tools User ID is available in out FAQs:
    http://www.zen-cart.com/content.php?...hipping-module
    Thanks a lot! Now the shipping is working!!!! (but there's new problem - almost all my products weigh about 2-3 ounces, and I thought that there were OUNCEZ in the "product weight" field at each product. But it's POUNDS! Now I need to change the weight from 1 to 0.1.... Or is there an automatic switch to LBS/OZ?

  6. #6
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: Can't place an order (shipping rates are not shown), please help.

    1 ounce = 0.0625 pounds

    Are ALL of your Products currently entered in ounces?

    If so, do you mean that you entered:
    2

    for 2 ounces ... rather than:
    0.125
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  7. #7
    Join Date
    Apr 2012
    Posts
    15
    Plugin Contributions
    0

    Default Re: Can't place an order (shipping rates are not shown), please help.

    Quote Originally Posted by Ajeh View Post
    1 ounce = 0.0625 pounds

    Are ALL of your Products currently entered in ounces?

    If so, do you mean that you entered:
    2

    for 2 ounces ... rather than:
    0.125
    yes, that's what it is now - 2 instead of 0.125...

  8. #8
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: Can't place an order (shipping rates are not shown), please help.

    If you need to fix ALL Products on your shop, you can go to the Tools ... Install SQL Patches ... and run the following:
    Code:
    UPDATE products SET products_weight = products_weight * .0625;
    NOTE: backing up your database is always a good idea ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  9. #9
    Join Date
    Apr 2012
    Posts
    15
    Plugin Contributions
    0

    Default Re: Can't place an order (shipping rates are not shown), please help.

    Quote Originally Posted by Ajeh View Post
    If you need to fix ALL Products on your shop, you can go to the Tools ... Install SQL Patches ... and run the following:
    Code:
    UPDATE products SET products_weight = products_weight * .0625;
    NOTE: backing up your database is always a good idea ...

    Thanks!

    Now the new 'trouble' - the cart does not show the First-Class USPS option... Though the weight is calculated now correctly - and it is less then 13 ounces (First Class Limit), but it shows only Priority and Express...

    Isn't it better idea to employ 'table rates' option?

  10. #10
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: Can't place an order (shipping rates are not shown), please help.

    What are your settings in the Configuration ... Shipping/Packaging ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

 

 
Page 1 of 2 12 LastLast

Similar Threads

  1. Help with setting shipping rates that are state specific. not zipcode.
    By sunchips in forum Built-in Shipping and Payment Modules
    Replies: 23
    Last Post: 5 Mar 2013, 01:52 AM
  2. Replies: 4
    Last Post: 1 Oct 2010, 05:09 AM
  3. Shipping Rates are so off- help!
    By mw4kids in forum Built-in Shipping and Payment Modules
    Replies: 5
    Last Post: 8 Dec 2008, 05:27 PM
  4. Please Help:AVS and CVV status not shown
    By nguyenkhv in forum Built-in Shipping and Payment Modules
    Replies: 0
    Last Post: 13 May 2008, 11:39 PM
  5. customer can not place order - loops at step 2
    By ATIK in forum Managing Customers and Orders
    Replies: 1
    Last Post: 11 Nov 2007, 04:49 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR