Hi- I had a developer set up taxing for my store so all people purchasing my product that lives in my state (MA) will be taxed.

That works, but over the last week, i found people were creating an account but not buying. I have since found out that if they are outside on MA they are getting this message when they try to purchase.

we couldn't process a payment from your
region at this time (Cleveland, OH), please contact store owner for purchasing options.

I can't get in touch with the developer and now, I'm trying to figure it out.

Any help would be GREATLY appreciated!