I'm still using PayPal's 'Standard'
I started with 1.3.6, installed all the upgrades and patches etc am now using 1.5
I am still getting the same issue with my completed orders
In Admin/Orders I see
"System Comments: {Record generated by IPN} [ProtectionEligibility:Ineligible] "
I get the same wording whether the customer payment is made by credit card or PayPal Account.
(NB: The two address system, Billing/Shipping has been diabled/switched off in admin, i.e. customers can now only get orders delivered to their Billing Address).
I've spoken to PayPal but they don't want to confirm or deny if it is they or the store where the problem is.
i.e. 'They cannot say if the address the store gives them is the same as the one the customer uses on their card or PayPal account.' ~ data protection issues etc. 'But if I use a registered delivery service then I would more than likely be protected against reversals.'
Searching the forums once again for a solution, I've come across this thread, and DrByte's post on 7 Mar 2012 07:56 PM, got me thinking i may have finally found the reason.
Q. DrByte Y/N?
If yes, will PayPal’s new API solve the issue?
If no, please can you advise what I can do (or point the a thread that covers this). For obvious reasons I would really like to have that message read" ProtectionEligibility:Eligible"
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